Recording Highlights cannot be created

Incident Report for Hotjar

Resolved

The login issue has been resolved. Thank you for your patience!

Posted May 23, 2022 - 10:39 UTC

Monitoring

We’ve deployed a fix for users who couldn't create Recording Highlights - we'll monitor carefully to make sure this is working well, and mark the incident as resolved once we're sure. Thanks for your patience!

Posted May 23, 2022 - 10:38 UTC

Identified

We’ve identified the issue and our engineers are working to resolve it. Thanks for your patience!

Posted May 23, 2022 - 10:15 UTC

Investigating

We're currently investigating an issue where users are not able to create Highlights through Recordings.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted May 23, 2022 - 10:14 UTC