Hotjar Status

Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational

Uptime over the past 90 days. View historical uptime.

Application Operational

90 days ago

100.0 % uptime

Today

insights.hotjar.com Operational

90 days ago

100.0 % uptime

Today

Ingestion Operational

90 days ago

100.0 % uptime

Today

Websites Operational

90 days ago

100.0 % uptime

Today

Site scripts (tracking code) Operational

90 days ago

100.0 % uptime

Today

Website (www.hotjar.com) Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 18, 2022

No incidents reported today.

May 17, 2022

User Attributes may not getting attached during processing

Resolved - The login issue has been resolved. Thank you for your patience!
May 17, 18:12 UTC

Monitoring - We’ve deployed a fix for the login issue - we'll monitor carefully to make sure this is working well, and mark the incident as resolved once we're sure. Thanks for your patience!
May 17, 17:53 UTC

Identified - We’ve identified the issue and our engineers are working to resolve it. Thanks for your patience!
May 17, 17:48 UTC

Investigating - We're currently investigating an issue where User Attributes may not be getting attached during processing. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
May 17, 16:39 UTC

Resolved - The login issue has been resolved. Thank you for your patience!
May 17, 13:14 UTC

Update - We’ve identified the issue and our engineers are working to resolve it. Thanks for your patience!
May 17, 12:10 UTC

Investigating - We're currently investigating an issue where some users are unable to log in or out successfully. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
May 17, 10:34 UTC

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

User Attributes not captured between 09:24 and 09:51 am UTC.

Resolved - The incident has been resolved. Thank you for bearing with us.
May 10, 12:09 UTC

Monitoring - Our engineers have identified an issue that caused us to not capture User Attributes between 08:24 and 08:51 am UTC. We have fixed the issue and are monitoring the situation to make sure everything is working smoothly again. We’ll send another update soon to confirm whether the Incident is resolved!
May 10, 09:39 UTC

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

Surveys list page is not available

Resolved - This incident has been resolved.
May 4, 16:30 UTC

Identified - We’ve identified the issue causing this incident and our engineers are working to resolve it. Thanks for your patience!
May 4, 15:52 UTC

Surveys list page is not available

Resolved - This incident has been resolved.
May 4, 16:30 UTC

Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.

We'll send another update soon to confirm whether the Incident is resolved!
May 4, 15:52 UTC

Survey invite links are white on white on customer sites.

Resolved - This incident has been resolved.
May 4, 16:30 UTC

Identified - We’ve identified the issue causing this incident and our engineers are working to resolve it. Thanks for your patience!
May 4, 15:52 UTC

Surveys list page is not available

Resolved - The incident has been resolved. Thanks again for your patience!
May 4, 15:52 UTC

Hotjar Service Status

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