Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
99.99 % uptime
Today
insights.hotjar.com Operational
90 days ago
99.98 % uptime
Today
Heatmaps Operational
90 days ago
99.99 % uptime
Today
Recordings Operational
90 days ago
99.99 % uptime
Today
Funnels Operational
90 days ago
99.99 % uptime
Today
Forms Operational
90 days ago
99.99 % uptime
Today
Incoming Feedback Operational
90 days ago
99.99 % uptime
Today
Polls Operational
90 days ago
99.99 % uptime
Today
Surveys Operational
90 days ago
99.99 % uptime
Today
Websites Operational
90 days ago
99.99 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
99.98 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
AWS elasticsearch-eu-west-1 Operational
AWS ses-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jun 1, 2020
Issues with recordings for newly signed up users
Postmortem - Read details
Jun 1, 14:35 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Jun 1, 14:14 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Jun 1, 13:26 UTC
Identified - We’ve identified the issue with recordings and our engineers are working to resolve it.
Jun 1, 12:42 UTC
Investigating - We’re currently investigating an issue with recordings for newly signed up users. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Jun 1, 12:19 UTC
May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Connectivity Issues
Resolved - Our CDN provider has issued a fix, and HTTPS connectivity is now functional again.
May 21, 02:00 UTC
Identified - The issue has been identified with our CDN provider and they are working on resolving the issue.
May 21, 01:31 UTC
Investigating - We are currently investigating an issue with connectivity to the main Hotjar app and our scripts over HTTPS.
May 21, 01:29 UTC
May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

← Incident History Powered by Statuspage