Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Application and Website Operational
90 days ago
100.0 % uptime
Today
Application   Operational
90 days ago
100.0 % uptime
Today
Site Scripts   Operational
90 days ago
100.0 % uptime
Today
Website   Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1   Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1   Operational
AWS elb-eu-west-1   Operational
AWS s3-eu-west-1   Operational
AWS route53   Operational
AWS rds-eu-west-1   Operational
MaxCDN Amsterdam   Operational
MaxCDN London 1   Operational
MaxCDN Paris   Operational
MaxCDN Atlanta   Operational
MaxCDN Chicago   Operational
MaxCDN Dallas   Operational
MaxCDN Los Angeles   Operational
MaxCDN New York   Operational
MaxCDN San Francisco   Operational
MaxCDN Seattle   Operational
MaxCDN Virginia   Operational
MaxCDN São Paulo   Operational
MaxCDN Frankfurt   Operational
Payments Operational
90 days ago
99.99 % uptime
Today
Braintree API   Operational
90 days ago
99.99 % uptime
Today
Braintree European Processing   Operational
Braintree APAC Processing   Operational
Braintree PayPal Processing   Operational
Braintree Canadian Processing   Operational
Braintree United States Processing   Operational
Video Operational
Wistia Embeds   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 22, 2018

No incidents reported today.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
Resolved - Monitoring has confirmed that the issue has been resolved at this point.
Apr 18, 22:47 CEST
Monitoring - We believe we have identified the issue and deployed a fix for it. Our engineers will be monitoring over the next few hours to confirm.
Apr 18, 20:29 CEST
Update - Our engineers are testing a fix for the issue which will require a downtime of approximately 5 minutes, beginning now.
Apr 18, 19:53 CEST
Investigating - Beginning at approximately 12:50PM UTC, Hotjar services have been experiencing intermittent performance issues due to problems with our datastore, for ~10 minutes every hour. Engineers are currently investigating. No data loss is expected.
Apr 18, 18:37 CEST
Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018
Resolved - This issue has now been fully resolved and all historic funnel data has been restored. Here's an
Incident Report with more details on why this happened and what we've done to ensure it doesn’t happen again: https://help.hotjar.com/hc/en-us/articles/360002767054
Apr 10, 18:07 CEST
Update - We've been working hard to fix this issue and have now deployed an update which optimizes funnel processing significantly, allowing for it to scale horizontally as processed data sizes grow. Our engineers are now working on a fix to re-process all backlogged data. Thank you for your patience on this issue.
Mar 28, 12:57 CEST
Monitoring - Since 16/02/2018 a number of funnels have been missing some data. We’ve identified the issue as being caused by a job scheduled to update funnels failing occasionally. This may mean some of your funnels are missing data. We apologize for the delay in reporting this and are working urgently to resolve it.

Our engineers have deployed a fix which we believe has resolved the issue going forwards so all new funnel data will be accurate. We are monitoring to ensure this is the case.

We are also working to recover any data not processed from the past 90 days - this should ensure your funnels will include all data that may have been missing so far.
Mar 22, 12:00 CET
Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.