Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application and Website Operational
90 days ago
100.0 % uptime
Today
Application Operational
90 days ago
100.0 % uptime
Today
Site Scripts Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
Payments Operational
90 days ago
99.93 % uptime
Today
Braintree API Operational
90 days ago
99.93 % uptime
Today
Braintree European Processing Operational
Braintree APAC Processing Operational
Braintree PayPal Processing Operational
Braintree Canadian Processing Operational
Braintree United States Processing Operational
Video Operational
Wistia Embeds Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Aug 25, 2019

No incidents reported today.

Aug 24, 2019

No incidents reported.

Aug 23, 2019

No incidents reported.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Funnels not updating
Resolved - We investigated and determined that Funnels are updating correctly.
Aug 15, 15:42 CEST
Investigating - We’re currently investigating an issue with funnel data not updating and our engineers are working to resolve it.
Aug 15, 14:48 CEST
Aug 14, 2019
Registration intermittently unavailable
Resolved - The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360033859234-14th-August-2019-Registration-page-intermittently-unavailable
Aug 14, 13:38 CEST
Monitoring - Our engineers have released a fix for this issue and are currently monitoring it.
Aug 14, 12:38 CEST
Identified - We’ve identified the issue with our registration page and our engineers are working to resolve it: https://help.hotjar.com/hc/en-us/articles/360033859234-14th-August-2019-Registration-page-intermittently-unavailable
Aug 14, 12:05 CEST
Investigating - We’re currently investigating an issue with our registration page and our engineers are working to resolve it.
Aug 14, 11:54 CEST
Aug 13, 2019

No incidents reported.

Aug 12, 2019
Expired Trials may be asked to upgrade to Hotjar Business
Resolved - All accounts which were affected by the spurious message have been corrected and you should no longer see an unexpected "Your Hotjar trial has ended" message.
Aug 12, 20:13 CEST
Identified - We are currently investigating an issue where some users may be presented with a "Your Hotjar trial has ended" message. We will provide updates as we find out more.
Aug 12, 18:20 CEST
Aug 11, 2019

No incidents reported.

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