Resolved -
The issue has been resolved! Thank you all so much for your patience while we looked into this.
Sep 9, 07:58 UTC
Monitoring -
Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Sep 8, 16:58 UTC
Update -
We have an ongoing incident where most data older than 24 hours for all features is inaccessible for all customers.
We’re working at the highest priority to retrieve this data and you can follow updates that we apply to our status page here
Sep 8, 11:27 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 8, 11:12 UTC
Update -
We've identified the cause of the issue affecting Recordings, but in an update from the previous status, it's possible most features on Hotjar are affected by this issue, not just Recordings. Our engineers are continuing to work on the issue to resolve it.
Sep 8, 10:50 UTC
Update -
We're currently investigating an issue with Recordings, where Recordings older than 24 hours are not accessible for certain users. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for your patience!
Sep 8, 10:31 UTC
Investigating -
We're currently investigating an issue with Recordings, where Recordings are not accessible for certain users. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for your patience!
Sep 8, 10:25 UTC