Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Application Operational
90 days ago
100.0 % uptime
Today
insights.hotjar.com Operational
90 days ago
100.0 % uptime
Today
Ingestion ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024
Resolved - This incident has been resolved. Thanks for bearing with us!
Mar 11, 21:46 UTC
Identified - We've identified the root cause of this incident, and a fix is being developed.

We'll post an update to let you know once we move on to monitoring the fix. Thanks again for bearing with us!

Mar 11, 20:19 UTC
Investigating - We're investigating an issue in Insights where some user accounts run into a "Something went wrong. please try again later." error.

Our engineers are working to fix the issue ASAP, we will post updates to status.hotjar.com.

Thanks for bearing with us while we look into this!

Mar 11, 20:09 UTC
Resolved - This incident is now resolved. Thanks for bearing with us!
Mar 11, 13:57 UTC
Monitoring - The database performance has returned to the expected levels. Our engineers will monitor the situation to ensure that everything is back to normal.
Mar 11, 11:28 UTC
Investigating - We're investigating an issue with elevated latency in our database, which may cause longer load times, slower processing of sessions, and other delays in Hotjar functions.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Mar 11, 10:54 UTC
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024
Resolved - This incident is now resolved. Thanks for bearing with us!
Mar 6, 12:12 UTC
Monitoring - We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
Mar 6, 10:49 UTC
Investigating - We're investigating an issue that causes delays in the sampling calculations. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Mar 6, 10:08 UTC
Mar 5, 2024
Resolved - While Google is yet to share any public update on this incident, our team is now able to sign in to Hotjar using the 'Sign in with Google' option.

Thanks for bearing with us while this was happening!

Mar 5, 16:35 UTC
Investigating - Our team has detected an issue on Google's end, where their Single Sign On service is not working at the moment.

We're keeping an eye on the situation, and will share updates as Google provides them. Thanks for bearing with us!

Mar 5, 15:54 UTC