Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
99.66 % uptime
Today
insights.hotjar.com Operational
90 days ago
99.66 % uptime
Today
Heatmaps Operational
90 days ago
99.63 % uptime
Today
Recordings Operational
90 days ago
99.63 % uptime
Today
Forms Operational
90 days ago
99.66 % uptime
Today
Incoming Feedback Operational
90 days ago
99.66 % uptime
Today
Surveys Operational
90 days ago
99.66 % uptime
Today
Identify API ? Operational
90 days ago
99.72 % uptime
Today
Websites Operational
90 days ago
99.99 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
99.98 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
AWS elasticsearch-eu-west-1 Operational
AWS ses-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled database maintenance - Heatmaps Jul 26, 07:00-10:00 UTC
Our engineers will be performing an upgrade to the Heatmaps Data Infrastructure on 2021-07-26, between 07:00 and 10:00 UTC. During this time, heatmaps will not be updated with visitor interactions. We will update with further details as the maintenance progresses.
Posted on Jul 22, 14:54 UTC
Scheduled Cache Maintenance Jul 27, 19:00-21:00 UTC
Our engineers will be performing cache maintenance on 2021-07-27 between 19:00 and 21:00 UTC. http://insights.hotjar.com may sporadically exhibit slowness or errors during this time. Thanks for bearing with us as we work through this.
Posted on Jul 21, 17:22 UTC
Past Incidents
Jul 25, 2021

No incidents reported today.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Some sites potentially collecting less data
Postmortem - Read details
Jul 22, 10:41 UTC
Resolved - The issue has been resolved. Thank you for hanging in there with us!
Jul 22, 10:02 UTC
Monitoring - We released a fix for this issue and we're now monitoring the situation. We'll provide more details shortly about the underlying cause and possible impact from this issue.
Jul 22, 09:22 UTC
Identified - We've identified an issue where some sites might be under-collecting data due to a problem with our sampling algorithm. We're currently investigating the issue.
Jul 22, 09:05 UTC
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Issues with some Survey responses notification and delayed Survey responses
Postmortem - Read details
Jul 16, 11:44 UTC
Resolved - The issue has been resolved. Thank you for hanging in there with us!
Jul 16, 09:15 UTC
Monitoring - We've identified an issue with some of our Survey responses notifications being lost and some Survey responses being delayed as well. Our engineers have already identified the cause of the issue and fixed it. We are now monitoring the situation to make sure everything is working as expected again. Thank you for your patience!
Jul 16, 08:47 UTC
WebSocket Data Ingestion Errors
Postmortem - Read details
Jul 16, 07:42 UTC
Resolved - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Jul 16, 07:20 UTC
Investigating - We’re currently investigating an issue with data ingestion. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Jul 16, 07:19 UTC
Jul 15, 2021

No incidents reported.

Jul 14, 2021
Identify API intermittently unavailable
Postmortem - Read details
Jul 14, 15:55 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Jul 14, 15:48 UTC
Update - We’ve identified the issue with intermittent Identify API uptime and our engineers are working to resolve it.
Jul 14, 13:40 UTC
Identified - We’re currently investigating an issue with intermittent Identify API uptime. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Jul 14, 13:33 UTC
Degraded performance after maintenance mode
Postmortem - Read details
Jul 14, 14:24 UTC
Resolved - The issue has been resolved. Thank you so much for hanging in there with us while we worked on this!
Jul 14, 11:02 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working as expected again!
Jul 14, 10:09 UTC
Update - We've identified the issue with the degraded performance we're experiencing and our engineers are working to resolve it!
Jul 14, 09:19 UTC
Investigating - We're currently investigating an issue with degraded performance after maintenance mode. We're working to fix this ASAP and will post any updates to status.hotjar.com. Thank you so much for your patience!
Jul 14, 08:52 UTC
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 09:00 UTC
Update - The maintenance is proceeding slower than expected with provisioning of one cluster delaying operations. We estimate another 30 mins till completion.
Jul 14, 07:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 07:01 UTC
Scheduled - Our engineers will be performing a database upgrade on 2021-07-14 between 07:00 and 08:00 UTC. http://insights.hotjar.com and data collection will be offline for approximately 1 hour. Thanks for bearing with us as we work through this.
Jul 12, 14:53 UTC
Jul 13, 2021
Identify API latency increase after database migration
Postmortem - Read details
Jul 13, 13:02 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Jul 13, 12:46 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again!
Jul 13, 12:41 UTC
Identified - We've identified the cause of the incident and our engineers are working to resolve it!
Jul 13, 12:32 UTC
Investigating - We're currently investigating an issue with our Identify API latency increasing after an update to the infrastructure, causing some degraded performance. Our engineers are working to fix this issue as soon as possible and we'll post any updates here to status.hotjar.com. Thank you for your patience!
Jul 13, 11:19 UTC
Scheduled database maintenance - Identify API
Completed - The migration finished.
Jul 13, 11:05 UTC
Verifying - The scheduled maintenance is done, we're monitoring the systems to verifying that everyting is fine.
Jul 13, 10:19 UTC
Update - The upgrade procedure is taking longer than expected. We estimate it's going to take an extra hour. We are sorry for the inconvenience.
Jul 13, 08:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 08:01 UTC
Scheduled - Our engineers will be performing an upgrade to the Identify API infrastructure on 2021-07-13, between 08:00 and 09:00 UTC. During this time, any user attributes features will be degraded or unavailable. We will update with further details as the maintenance progresses.
Jul 12, 08:28 UTC
Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

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