Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Partially Degraded Service
Uptime over the past 90 days. View historical uptime.
Application and Website Operational
90 days ago
99.99 % uptime
Today
Application Operational
90 days ago
99.98 % uptime
Today
Site Scripts Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
Payments Degraded Performance
90 days ago
99.93 % uptime
Today
Braintree API Operational
90 days ago
99.93 % uptime
Today
Braintree European Processing Operational
Braintree APAC Processing Operational
Braintree PayPal Processing Degraded Performance
Braintree Canadian Processing Operational
Braintree United States Processing Operational
Video Operational
Wistia Embeds Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jun 17, 2019

No incidents reported today.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019
Customers unable to change plans or modify subscription
Resolved - Braintree have resolved the payment processing issue and we should now be able to process payments normally again. See our incident report at https://help.hotjar.com/hc/en-us/articles/360024606434-13th-June-2019-Unable-to-change-plans-modify-subscriptions-or-process-payments
Jun 13, 14:33 CEST
Identified - Our payment provider, Braintree, is affected by a temporary outage prevent customers from:
* changing plans
* modifying subscriptions
* making any payments to Hotjar

We will keep this page updated as this incident is resolved.

Your website is not affected and other uses of Hotjar will be unaffected.
Jun 13, 11:47 CEST
Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019
Recordings temporarily unavailable
Resolved - The Recordings issue has now been resolved. Incident report here: https://help.hotjar.com/hc/en-us/sections/115003378467-Incident-Reports
Jun 5, 19:36 CEST
Monitoring - The previous incident is being resolved, with Recording list and playback working. Processing of incoming data was paused and is now catching up. Engineers are monitoring the situation and further updates will be posted.
Jun 5, 14:24 CEST
Investigating - We’re currently investigating an issue with Recordings and our engineers are working to resolve it.
Jun 5, 13:33 CEST
Jun 4, 2019

No incidents reported.

Jun 3, 2019

No incidents reported.

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