Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
99.99 % uptime
Today
insights.hotjar.com Operational
90 days ago
100.0 % uptime
Today
Heatmaps Operational
90 days ago
99.97 % uptime
Today
Recordings Operational
90 days ago
99.97 % uptime
Today
Funnels Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
Incoming Feedback Operational
90 days ago
100.0 % uptime
Today
Surveys Operational
90 days ago
99.99 % uptime
Today
Identify API ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
99.99 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
99.98 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
AWS elasticsearch-eu-west-1 Operational
AWS ses-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 14, 2021
Comments made from Recordings are no longer showing in Activity Feed
Postmortem - Read details
Jun 14, 14:01 UTC
Resolved - The issue has been resolved. Thank you so much for your patience!
Jun 14, 13:40 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Jun 14, 12:41 UTC
Identified - We've identified the issue with comments not appearing in the Activity Feed and our engineers are working to resolve it!
Jun 14, 12:06 UTC
Investigating - We're currently investigating an issue with comments made on Recordings no longer appearing in the Activity Feed. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for hanging in there with us!
Jun 14, 11:56 UTC
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Hotjar.com is unavailable
Postmortem - Read details
Jun 9, 18:18 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Jun 9, 18:17 UTC
Update - We are continuing to monitor for any further issues.
Jun 9, 17:16 UTC
Monitoring - Our upstream provider has fixed the issue and we are monitoring the situation to make sure everything is working smoothly again.
Jun 9, 17:16 UTC
Investigating - We’re currently investigating an issue with Hotjar.com being unavailable. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Jun 9, 17:01 UTC
Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021
Continuous Heatmaps slowdown
Postmortem - Read details
Jun 3, 16:04 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Jun 3, 13:13 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Jun 3, 12:26 UTC
Investigating - We’re currently investigating an issue with Continuous Heatmaps taking longer than usual time to load. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Jun 3, 10:20 UTC
Jun 2, 2021
Hotjar application unavailable and Data collection interruption
Postmortem - Read details
Jun 2, 21:44 UTC
Resolved - This incident has been resolved.
Jun 2, 21:42 UTC
Update - We are continuing to monitor for any further issues.
Jun 2, 21:28 UTC
Monitoring - The Hotjar application, the client script installed on customers websites and data collection stopped working for about 20 minutes (20:37 to 20:57 UTC).
We fixed the underlying problem and we are monitoring the situation.
Jun 2, 21:08 UTC
Recordings and Heatmap data for some customers not being collected
Postmortem - Read details
Jun 7, 09:53 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Jun 2, 18:45 UTC
Update - The issue with Recordings and Heatmaps has been resolved for most customers. We are still monitoring and tackling issues related to Recordings and Heatmap data capture being delayed.

We'll continue to provide updates as we have more information.
Jun 2, 15:46 UTC
Monitoring - Our engineers have identified an issue that has caused sites to receive fewer Recordings and Heatmap data than they should have over the past 24 hours. The issue has been resolved and we are currently monitoring our data processing.

We'll provide an update once we have more information.
Jun 2, 10:44 UTC
Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

← Incident History Powered by Statuspage