Resolved -
This incident has been resolved.
Jan 28, 13:12 UTC
Monitoring -
On 22nd January 9.30am UTC we deployed a change that meant users who:
- Created a Contentsquare Account
- Were then invited to a Hotjar Account
Would be unable to login to the Hotjar Account due to a bug on the login process.
On 27th January 5pm UTC, we deployed a change to undo the root cause and we are resolving the issue for the mistakenly locked accounts.
Jan 27, 20:53 UTC