Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue
Update - We are still investigating this incident to find the root cause; in the process, we've defined the scope of the incident and we hope we can help affected users as a result.

During our investigation we established this is occurring for users that might be using an Ad-Blocker extension in their browser.

If you're using such an extension, we recommend placing Hotjar on your Allow-list for the extension, and retry the onboarding process.

Thanks again for bearing with us! We'll post more updates to this page when we have them.

Jun 29, 17:40 UTC
Investigating - We are currently investigating an issue where our New Account onboarding flow is freezing for some users, preventing them from creating their first site.

We're investigating this currently and will post further updates as we learn more. Thanks for bearing with us!

Jun 29, 15:41 UTC
Application Operational
90 days ago
100.0 % uptime
Today
insights.hotjar.com Operational
90 days ago
100.0 % uptime
Today
Ingestion ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 29, 2022
Resolved - The incident has been resolved. Thank you for bearing with us.
Jun 29, 13:08 UTC
Monitoring - We've determined that the issue was caused by an incident affecting a third-party supplier, AWS.
We are monitoring the situation to make sure everything is working smoothly again. We’ll send another update soon to confirm whether the incident is resolved. Thanks for your patience!

Jun 29, 12:51 UTC
Identified - We've identified an issue that caused intermittent errors when submitting data to our ingestion nodes, causing a temporary decrease in session capture.
Our engineers are working to resolve the issue. Thank you for your patience!

Jun 29, 09:27 UTC
Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Resolved - The incident has been resolved. Thank you for bearing with us.
Jun 24, 10:46 UTC
Monitoring - We have successfully completed the deletion of the data collected during the incident. We are monitoring the situation to make sure everything is working smoothly. We’ll send another update soon to confirm whether the incident is resolved. Thanks for your patience!
Jun 24, 08:56 UTC
Update - The deletion process is still in progress, but we expect to complete it by the end of this week. Thank you for bearing with us!
Jun 22, 14:19 UTC
Update - We have analyzed the available information and set up procedures that will allow us to remove the data inadvertently collected during this incident.

We have started deleting this session data and will continue for the next few days. We will update the status page as soon as we have an ETA for the completion of the deletion process. Thank you for bearing with us!

Jun 21, 15:13 UTC
Update - We have successfully disabled session capture for over 99% of all accounts affected by the incident.

While a big majority of the sites did not collect any data during the time the session capture was enabled, we estimate that 19% did record session data.

After evaluating the risks involved in the deletion of the collected data we decided to start the work on having the mistakenly captured data removed from the accounts starting June 21st, due to limited team availability during the Hotjar annual company meetup.

Thank you again for your patience!

Jun 9, 15:22 UTC
Update - We are currently in the process of disabling session capture for the accounts affected by this incident, followed by the deletion of the data erroneously captured. We apologize for the inconvenience and thank you for your patience!
Jun 8, 12:02 UTC
Identified - Our engineers have investigated and identified an incident concerning Session Capture being enabled for all customer sites.

We're working on reverting the change that caused this, and removing any data that shouldn't have been collected.

Thanks for bearing with us, we'll post another update soon!

Jun 7, 18:35 UTC
Jun 23, 2022

No incidents reported.

Jun 22, 2022
Jun 21, 2022
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.