Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
100.0 % uptime
Today
insights.hotjar.com Operational
90 days ago
100.0 % uptime
Today
Ingestion ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 8, 2023

No incidents reported today.

Feb 7, 2023

No incidents reported.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
New Reaction and NPS questions can't be added to Surveys
Resolved - We have deployed a fix for this issue, and this incident is now Resolved. Thank you for hanging in there!
Feb 2, 17:54 UTC
Identified - Our engineers have identified an issue preventing users from adding two question types to Surveys. A current workaround is to add a different question type, then change it. We are working on resolving this issue. Thanks for bearing with us!
Feb 2, 17:17 UTC
Feb 1, 2023
Insights showing errors for some users
Resolved - We're sorry if you were affected, our engineers identified an issue that was causing errors in Insights for a fraction of users. A fix was quickly deployed, and this incident is now resolved. Thank you for bearing with us!
Feb 1, 14:17 UTC
Jan 31, 2023
Recordings player not loading
Resolved - We're sorry if you were affected, but our engineers identified an issue where the Recordings player was not loading. A fix was quickly deployed, and this incident is now resolved. Thanks for bearing with us!
Jan 31, 17:25 UTC
Jan 30, 2023
Password reset unavailable
Resolved - This incident is now resolved. Thanks for bearing with us!
Jan 30, 11:32 UTC
Monitoring - We have deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
Jan 30, 11:01 UTC
Identified - Our engineers have identified the root cause and are working on resolving this issue. Thanks for bearing with us!
Jan 30, 09:54 UTC
Investigating - Our engineers have identified an issue preventing users from being able to reset their password and are working on resolving this issue. Thanks for bearing with us!
Jan 30, 09:53 UTC
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Zapier OAuth not functional
Resolved - This incident is now resolved. Thanks for bearing with us!
Jan 25, 18:13 UTC
Monitoring - We have deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
Jan 25, 18:02 UTC
Investigating - Around 12pm UTC, our team was alerted about an issue with our Zapier integration's authentication process. Our engineers have identified the root cause and are working on resolving this issue.

This issue does not affect existing Zaps or new Zaps for customers who have already established a connection between Hotjar and Zapier. However, users who attempted to establish or re-establish a connection between the platforms would encounter an error and the authentication step would fail.
Jan 25, 17:56 UTC
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