Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational

Application Operational
90 days ago
100.0 % uptime
Today
insights.hotjar.com Operational
90 days ago
100.0 % uptime
Today
Ingestion ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 22, 2025

No incidents reported today.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025
Resolved - We’ve validated the deployed fix has worked, and we’re closing this incident.

Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well.

If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new

Thanks!

Apr 8, 16:56 UTC
Identified - We’ve identified the root cause of the incident. We’re working on developing a fix and hope to share more news soon.

We’ll post another update to this page once we’ve deployed the fix, and we move on to monitoring it to check it’s resolved the fault.

Thanks for bearing with us.

Apr 8, 15:27 UTC
Investigating - We’ve declared an incident to investigate reports of Surveys not activating/deactivating, and other changes to the Survey settings not being reflected on customer websites. We’ve formed an incident response team and they’re investigating this together.

We’ll post further updates to this incident report when we have them, but in the meantime, we’re sorry for the trouble. Thanks a lot for bearing with us!

Apr 8, 15:26 UTC