Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Application and Website Operational
90 days ago
100.0 % uptime
Today
Application   Operational
90 days ago
100.0 % uptime
Today
Site Scripts   Operational
90 days ago
100.0 % uptime
Today
Website   Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1   Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1   Operational
AWS elb-eu-west-1   Operational
AWS s3-eu-west-1   Operational
AWS route53   Operational
AWS rds-eu-west-1   Operational
MaxCDN Amsterdam   Operational
MaxCDN London 1   Operational
MaxCDN Paris   Operational
MaxCDN Atlanta   Operational
MaxCDN Chicago   Operational
MaxCDN Dallas   Operational
MaxCDN Los Angeles   Operational
MaxCDN New York   Operational
MaxCDN San Francisco   Operational
MaxCDN Seattle   Operational
MaxCDN Virginia   Operational
MaxCDN São Paulo   Operational
MaxCDN Frankfurt   Operational
Support and Communications Operational
Intercom Intercom APIs   Operational
Intercom Intercom web application   Operational
Intercom Small message delivery   Operational
Intercom Medium message delivery   Operational
Intercom Large message delivery   Operational
Intercom Intercom Webhooks   Operational
Payments Operational
90 days ago
100.0 % uptime
Today
Braintree API   Operational
90 days ago
100.0 % uptime
Today
Braintree European Processing   Operational
Braintree APAC Processing   Operational
Braintree PayPal Processing   Operational
Braintree Canadian Processing   Operational
Braintree United States Processing   Operational
Video Operational
Wistia Embeds   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Application Response Time
Fetching
Application Throughput
Fetching
Website Load Time
Fetching
Website Apdex
Fetching
Past Incidents
Feb 22, 2018

No incidents reported today.

Feb 21, 2018
Resolved - All data has now been processed and is available for the funnels.
To make your funnels include all data, simply edit the funnel and click "Save and Close".
This will trigger reprocessing which will include all the data.

Sorry for the inconvenience.
Feb 21, 15:07 CET
Update - We have implemented a fix and verified that it works. We are now processing all the historical data to bring funnels up to speed.
Feb 17, 16:51 CET
Update - We have identified the root cause of the problem and are working on a fix. The issue was a bit more complex than we initially thought. Rest assured that no data has been lost.
Feb 16, 19:39 CET
Identified - We've found a problem with our recent upgrade of a dependency that is causing issues with our funnel processing. We're working on a fix for this and are hoping to have it deployed soon.
Feb 16, 17:31 CET
Investigating - Hotjar funnels are currently not generating new data. Engineers are currently investigating.
Feb 16, 12:46 CET
Feb 20, 2018
Resolved - After monitoring the fix we're happy that everything is back to normal. We're working on a long-term fix for this issue that will be implemented in the near future to prevent any recurrences.
Feb 20, 19:27 CET
Monitoring - We've implemented the fix to the cache and are monitoring to make sure that everything continues to function as expected.
Feb 20, 19:05 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 20, 18:56 CET
Investigating - We are currently experiencing an issue due to a problem with one of our caching services. Engineers are currently addressing the issue.
Feb 20, 18:49 CET
Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 16, 2018
Resolved - Marking issue as resolved, all metrics back to normal.
Feb 16, 15:48 CET
Monitoring - Hotjar engineers have applied a fix to the issue, but are monitoring the progress before confirming as resolved.
Feb 16, 14:36 CET
Investigating - The Hotjar API is currently not working and this is affecting both data collection and the admin. Hotjar engineers are investigating.
Feb 16, 14:04 CET
Feb 15, 2018

No incidents reported.

Feb 14, 2018
Resolved - We identified the issue as a misconfigured deployment. We've since reverted it and systems are back to functioning normally.
Feb 14, 15:38 CET
Update - We identified the issue as a misconfigured deployment. We've since reverted it and systems are back to functioning normally.
Feb 14, 15:33 CET
Monitoring - We've implemented the rollback and will monitor to ensure we're back to normal.
Feb 14, 15:19 CET
Identified - A recent deploy seems to be the issue. We're rolling this back now
Feb 14, 15:16 CET
Investigating - We are currently investigating this issue.
Feb 14, 15:14 CET
Feb 13, 2018

No incidents reported.

Feb 12, 2018
Resolved - After monitoring the fix we're happy that everything is back to normal. We've implemented adjustments to our cache during the fix to help prevent this in the future.
Feb 12, 18:15 CET
Monitoring - We've implemented the fix to the cache and are monitoring to make sure that everything continues to function as expected.
Feb 12, 18:04 CET
Identified - We've identified the issue and we're in the process of putting a fix in place.
Feb 12, 17:55 CET
Investigating - We are currently experiencing an issue causing the system to experience issues due to a caching service. Engineers are currently addressing the issue.
Feb 12, 17:46 CET
Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018
Resolved - The incident with the caching service was resolved late last night and Hotjar engineers have monitored since. All systems are now working.
Feb 9, 08:54 CET
Update - Whilst all systems have been healthy and operational for a number of hours, we are continuing to monitor closely to ensure we have a permanent fix in place.
Feb 8, 22:42 CET
Monitoring - We've implemented a fix and are now monitoring the issue. Systems are operational although some jobs may take longer to complete.
Feb 8, 18:23 CET
Identified - We are still experiencing the issue causing the system to experience issues due to a caching service. Engineers are currently addressing the issue by restarting the service and continuing to work on a solution to avoid issue in the future.
Feb 8, 17:57 CET
Monitoring - We've implemented an initial fix and are now monitoring. Some jobs will take slightly longer to complete such as Incoming Feedback & Heatmap screenshots but should complete as normal.
Feb 8, 16:59 CET
Identified - We are currently experiencing an issue causing the system to experience issues due to a caching service. Engineers are currently addressing the issue by restarting the service and working on a solution to avoid issue in the future.
Feb 8, 16:28 CET
Feb 8, 2018
From roughly 12:01 UTC, to 12:05 UTC we had an issue which was preventing traffic from reaching Hotjar servers. This was caused by a network change our engineers were trying and quickly identified and reverted. Due to this absence of traffic, servers were afterwards overwhelmed and service was operating with elevated error rates and latencies for roughly the next 15 minutes. Hotjar is now back up and operating normally.
Feb 8, 13:40 CET