Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
99.95 % uptime
Today
insights.hotjar.com Operational
90 days ago
99.98 % uptime
Today
Heatmaps Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
99.67 % uptime
Today
Funnels Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
Incoming Feedback Operational
90 days ago
100.0 % uptime
Today
Surveys Operational
90 days ago
99.99 % uptime
Today
Identify API ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
AWS elasticsearch-eu-west-1 Operational
AWS ses-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 23, 2021

No incidents reported today.

Apr 22, 2021

No incidents reported.

Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021
Processing degradation
Postmortem - Read details
Apr 19, 17:22 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Apr 19, 16:51 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Apr 19, 16:36 UTC
Identified - We’ve identified the issue and our engineers are working to resolve it. You may notice delays in the generation of heatmaps and incoming feedback.
Apr 19, 16:19 UTC
Investigating - We’re currently investigating an issue with data processing. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Apr 19, 16:16 UTC
Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021
Survey responses not sent to Slack
Postmortem - Read details
Apr 12, 14:35 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Apr 12, 14:09 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Apr 12, 13:18 UTC
Identified - We’ve identified the issue with our Slack integration and our engineers are working to resolve it. We have also confirmed that none of the survey responses have been lost, and all responses are still accessible in the Hotjar application.
Apr 12, 12:37 UTC
Investigating - We’re currently investigating an issue with our Slack integration. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Apr 12, 12:27 UTC
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

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