Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
99.99 % uptime
Today
insights.hotjar.com Operational
90 days ago
99.99 % uptime
Today
Ingestion
Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code)
Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Heatmaps view not loading
Resolved - This incident is now resolved. Thanks for bearing with us!
Sep 22, 12:37 UTC
Identified - The fix that we released has not resolved the issue. We will continue to investigate.

Thanks for bearing with us!
Sep 22, 10:23 UTC
Monitoring - We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
Sep 22, 09:23 UTC
Identified - We've identified the root cause of this incident, and a fix is being developed.

We'll post an update to let you know when we're deploying and monitoring the fix.

Thanks again for bearing with us!
Sep 22, 08:41 UTC
Investigating - We're investigating an issue with Heatmaps view not loading correctly in some cases.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!
Sep 22, 08:34 UTC
Sep 21, 2023
A Google Calendar outage is affecting Engage interview bookings
Resolved - This incident is now resolved. Thanks for bearing with us!

Please see Google incident page for more details:
https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ
Sep 21, 19:23 UTC
Identified - We are aware of an issue where a Google Calendar outage is affecting Engage functionality - in particular, booking interviews.

We recommend checking Google's status page for updates: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ

Thanks for bearing with us!
Sep 21, 14:33 UTC
Sep 20, 2023
Going to next Recording results in a blank page
Resolved - This incident is now resolved. Thanks for bearing with us!
Sep 20, 09:19 UTC
Identified - We've identified the root cause of this incident, and a fix is being developed.

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
Sep 20, 08:20 UTC
Investigating - We're investigating an issue where going to the next Recording results in a blank page.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!
Sep 20, 08:05 UTC
Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Feedback messages with "hate" rating not linked to Recordings
Resolved - This incident is now resolved. Thanks for bearing with us!
Sep 15, 09:07 UTC
Identified - We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
Sep 15, 08:15 UTC
Investigating - Our engineers are investigating and issue here Feedback responses with a "hate" rating are not linking to Recordings.

We are working to fix this issue ASAP and will post updates to status.hotjar.com

Thanks for bearing with us!
Sep 15, 08:07 UTC
Sep 14, 2023

No incidents reported.

Sep 13, 2023
Issues when accessing payments and subscriptions
Resolved - Our engineers have resolved this issue.

Affected customers may have seen issues accessing payments and subscriptions from 09:15 UTC to 11:30 UTC.
Sep 13, 12:13 UTC
Investigating - We're investigating an issue with customers having problems accessing subscription pages / payments.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Sep 13, 12:03 UTC
Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

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