This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.
Resolved -
Resolved - This incident is now resolved. Thanks again for bearing with us!
Nov 29, 19:27 UTC
Identified -
We've identified the root cause of this incident, and a fix is being developed! There should be no lost responses, as they are still being saved in our database.
We'll post an update to let you know when we're deploying and monitoring the fix.
Thanks again for bearing with us!
Nov 29, 18:54 UTC
Investigating -
We're investigating an issue with the processing of Survey responses being delayed.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Resolved -
This incident is now resolved. Thanks for bearing with us!
Nov 21, 16:33 UTC
Identified -
Our engineers have identified the root cause and are working on resolving this issue. Thanks for your patience!
Nov 21, 16:07 UTC
Investigating -
We're investigating an issue where our Recordings Player is not showing the correct CSS styles during playback. This results in the Recordings looking different from what was captured on the website.
Our engineers are currently working to fix this as soon as possible. Thanks for bearing with us!
Nov 21, 15:58 UTC
Resolved -
This incident is now resolved. Thanks for bearing with us!
Nov 17, 11:24 UTC
Monitoring -
We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
Nov 17, 10:52 UTC
Identified -
We've identified the root cause of this incident, and a fix is being developed! We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
Nov 17, 08:40 UTC
Investigating -
We're investigating an issue with some users experiencing errors saving surveys with "next if skipped" logic. Our engineers are working to fix the issue ASAP. Thanks for bearing with us!
Nov 17, 08:32 UTC