Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Application Operational
90 days ago
99.86 % uptime
Today
insights.hotjar.com Operational
90 days ago
100.0 % uptime
Today
Ingestion ? Operational
90 days ago
99.72 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 20, 2021

No incidents reported today.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - From 13:30 - 13:41 UCT there was a bruef problem with data ingestion to our Servers. We identified the problem as soon as it occurred, and resolved it by 13:41 UTC. Thanks for bearing with us!
Sep 17, 14:32 UTC
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Postmortem - Read details
Sep 15, 15:16 UTC
Resolved - The incident has been resolved. Thanks for bearing with us.
Sep 15, 15:01 UTC
Update - We’ve identified an issue with the Hotjar Tracking Code setup functionality crashing when unrecognised CMS was detected.
Our engineers have fixed the issue and are monitoring the situation to make sure everything is working as expected again!
Sep 15, 14:57 UTC
Monitoring - We’ve identified an issue with the Hotjar Tracking Code setup functionality crashing when unrecognised CMS was detected.
Our engineers have fixed the issue and are monitoring the situation to make sure everything is working as expected again!
Sep 15, 14:56 UTC
Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - The incident has been resolved. Thanks for bearing with us.
Sep 13, 11:20 UTC
Monitoring - The issue was identified and a fix has been deployed.
Sep 13, 10:35 UTC
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Postmortem - Read details
Sep 10, 11:52 UTC
Resolved - The issue has been resolved! Thank you all so much for your patience while we looked into this.
Sep 10, 10:34 UTC
Monitoring - Our engineers have identified the cause of the issue and we’re now monitoring the fix.
Sep 10, 10:18 UTC
Investigating - We're currently investigating an issue with User Attributes, where User Attributes are not showing up in our Insights app for some users. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for your patience!
Sep 10, 10:15 UTC
Sep 9, 2021
Resolved - The issue has been resolved! Thank you all so much for your patience while we looked into this.
Sep 9, 14:14 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Sep 9, 13:48 UTC
Identified - Our engineers have identified an issue that is preventing logos from rendering in Insights as well as Surveys which have a custom logo added to them. We're working to resolve the issue now.
Sep 9, 13:20 UTC
Resolved - The issue has been resolved! Thank you all so much for your patience while we looked into this.
Sep 9, 07:58 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Sep 8, 16:58 UTC
Update - We have an ongoing incident where most data older than 24 hours for all features is inaccessible for all customers.

We’re working at the highest priority to retrieve this data and you can follow updates that we apply to our status page here
Sep 8, 11:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 8, 11:12 UTC
Update - We've identified the cause of the issue affecting Recordings, but in an update from the previous status, it's possible most features on Hotjar are affected by this issue, not just Recordings. Our engineers are continuing to work on the issue to resolve it.
Sep 8, 10:50 UTC
Update - We're currently investigating an issue with Recordings, where Recordings older than 24 hours are not accessible for certain users. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for your patience!
Sep 8, 10:31 UTC
Investigating - We're currently investigating an issue with Recordings, where Recordings are not accessible for certain users. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for your patience!
Sep 8, 10:25 UTC
Sep 8, 2021
Sep 7, 2021

No incidents reported.

Sep 6, 2021
Postmortem - Read details
Sep 6, 10:01 UTC
Resolved - The issue has been resolved! Thank you all so much for your patience while we looked into this.
Sep 6, 09:50 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working as expected again!
Sep 6, 08:47 UTC
Investigating - We're currently investigating an issue with the Recordings list not loading for users who are not the account owner. Our engineers are working to fix the issue ASAP. Thanks for your patience!
Sep 6, 08:43 UTC