Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Application Operational
90 days ago
99.84 % uptime
Today
insights.hotjar.com Operational
90 days ago
99.84 % uptime
Today
Heatmaps Operational
90 days ago
99.85 % uptime
Today
Recordings Operational
90 days ago
99.82 % uptime
Today
Funnels Operational
90 days ago
99.85 % uptime
Today
Forms Operational
90 days ago
99.85 % uptime
Today
Incoming Feedback Operational
90 days ago
99.85 % uptime
Today
Polls Operational
90 days ago
99.85 % uptime
Today
Surveys Operational
90 days ago
99.85 % uptime
Today
Websites Operational
90 days ago
99.92 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
99.85 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
Payments Operational
90 days ago
100.0 % uptime
Today
Braintree API Operational
90 days ago
100.0 % uptime
Today
Braintree European Processing Operational
Braintree APAC Processing Operational
Braintree PayPal Processing Operational
Braintree Canadian Processing Operational
Braintree United States Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Mar 29, 2020

No incidents reported today.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - The issue has been resolved. Thank you for your patience!
Mar 26, 12:40 UTC
Monitoring - Our CDN provider has fixed the issue and we are monitoring the situation to make sure everything is working smoothly again.
Mar 26, 12:11 UTC
Investigating - We’re currently investigating an issue with performance degradation of the tracking code and Hotjar application. This issue is only affecting users in Asia. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Mar 26, 11:29 UTC
Mar 25, 2020
Resolved - The issue has been resolved. Thank you for your patience!
Mar 25, 11:44 UTC
Monitoring - Our CDN provider has fixed the issue and we are monitoring the situation to make sure everything is working smoothly again.
Mar 25, 11:27 UTC
Update - We are continuing to investigate this issue.
Mar 25, 10:53 UTC
Investigating - We’re currently investigating an issue with performance degradation of the tracking code and Hotjar application. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Mar 25, 10:51 UTC
Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020
Resolved - The issue has been resolved. Thank you for your patience!
Mar 21, 08:14 UTC
Monitoring - Despite investigating for the past few hours we have been unable to locate a fault within our infrastructure or at our CDN provider. We thus suspect that the reports we are seeing are caused by network congestion at the ISP level, outside of our control. We will continue to work with our CDN provider to monitor the situation.
Mar 20, 22:02 UTC
Update - We are continuing to work with our CDN provider to investigate the performance issue. We believe it is currently only affecting users within the Americas.
Mar 20, 20:22 UTC
Investigating - We’re currently investigating an issue with performance of the Hotjar application and the tracking code. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Mar 20, 16:50 UTC
Mar 19, 2020

No incidents reported.

Mar 18, 2020
Postmortem - Read details
Mar 18, 19:53 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Mar 18, 19:50 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Mar 18, 19:31 UTC
Identified - We've identified an issue with the Hotjar dashboard. The dashboard may report that your Hotjar Tracking Code is not installed. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Mar 18, 18:53 UTC
Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.

Mar 15, 2020

No incidents reported.