Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
99.97 % uptime
Today
insights.hotjar.com Operational
90 days ago
99.97 % uptime
Today
Ingestion ? Operational
90 days ago
99.97 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 9, 2022

No incidents reported today.

Dec 8, 2022

No incidents reported.

Dec 7, 2022
Insights showing blank page
Resolved - This issue is now resolved! Thanks for your patience.
Dec 7, 16:56 UTC
Monitoring - We've deployed a fix for this error, and we're monitoring to ensure that the fix has worked. Thanks for bearing with us, and our apologies for the trouble if you were affected!
Dec 7, 16:35 UTC
Update - We've identified the problem that's causing the login for insights.hotjar.com to show a blank page. We're working on a fix!
Dec 7, 16:20 UTC
Update - To clarify our previous update, refreshing the login page doesn't always fix the issue, but the issue only happens in the login page.

We'll keep updating this page as we investigate.
Dec 7, 15:02 UTC
Update - Our engineers are still investigating this issue, but we've discovered that it only affects the login page for insights.hotjar.com, refreshing the page fixes the issue.

We're still working to address this at the root and will keep posting updates in this page. Thanks for bearing with us!
Dec 7, 14:04 UTC
Investigating - We are experiencing an issue where Insights is failing to load for some users. Please bear with us while we investigate!
Dec 7, 09:11 UTC
Dec 6, 2022

No incidents reported.

Dec 5, 2022
Recordings export dropdown issue
Resolved - This issue is now resolved! Thanks for your patience.
Dec 5, 16:51 UTC
Identified - We are currently experiencing a problem with wording in the Recordings export dropdown. The functionality still works correctly. We are working on a fix!
Dec 5, 13:36 UTC
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
SSO login error
Resolved - This incident is now resolved, and login via SSO is working successfully.
Dec 2, 17:20 UTC
Monitoring - We've deployed a fix for this error, and we're monitoring to ensure that the fix has worked. Thanks for bearing with us, and our apologies for the trouble if you were affected!
Dec 2, 15:53 UTC
Investigating - We are investigating an issue where users are not able to log in via SSO successfully. We will post further updates as we learn more. Thanks for bearing with us!
Dec 2, 11:10 UTC
Recordings player breaks while reading User Attributes
Resolved - This incident is now resolved. Thanks for bearing with us!
Dec 2, 15:20 UTC
Investigating - We're currently investigating an issue with the Recordings player. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Dec 2, 14:56 UTC
Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

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