Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Application Operational
90 days ago
99.94 % uptime
Today
insights.hotjar.com Operational
90 days ago
99.98 % uptime
Today
Heatmaps Operational
90 days ago
99.97 % uptime
Today
Recordings Operational
90 days ago
99.64 % uptime
Today
Funnels Operational
90 days ago
99.99 % uptime
Today
Forms Operational
90 days ago
99.99 % uptime
Today
Incoming Feedback Operational
90 days ago
99.97 % uptime
Today
Surveys Operational
90 days ago
99.97 % uptime
Today
Identify API ? Operational
90 days ago
99.99 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
AWS elasticsearch-eu-west-1 Operational
AWS ses-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 8, 2021

No incidents reported today.

Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021
Completed - The scheduled maintenance has been completed.
Mar 4, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 13:00 UTC
Scheduled - During that time our Engineers will perform database maintenance. The Hotjar app and data collection will remain functional throughout the whole duration of the maintenance, but you may experience short periods of intermittent errors. Thank you for your understanding.
Mar 3, 16:12 UTC
Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021
Resolved - The issue has been resolved. Thank you for your patience!
Mar 1, 11:00 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Mar 1, 10:37 UTC
Identified - We’ve identified the cause of the issue and our engineers are working to resolve it.
Mar 1, 10:32 UTC
Investigating - We’re currently investigating an issue with starting recording snapshots for users on the basic plan. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Mar 1, 10:27 UTC
Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Resolved - The issue has been resolved. Thank you for bearing with us!
Feb 26, 23:51 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Feb 26, 23:32 UTC
Identified - We’ve identified the issue with X and our engineers are working to resolve it.
Feb 26, 23:27 UTC
Investigating - We’re currently investigating an issue with the Hotjar Recording Player. Some users report being unable to view recordings from HTTP sites.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Feb 26, 23:14 UTC
Feb 25, 2021
Postmortem - Read details
Feb 25, 14:56 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Feb 25, 14:41 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Feb 25, 13:03 UTC
Identified - We’ve identified the issue with our logging and onboarding systems and our engineers are working to resolve it.
Feb 25, 11:57 UTC
Update - We are continuing to investigate this issue.
Feb 25, 11:56 UTC
Investigating - We’re currently investigating an issue with our login and onboarding systems. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Feb 25, 11:44 UTC
Feb 24, 2021
Postmortem - Read details
Feb 24, 09:45 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Feb 24, 09:35 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Feb 24, 09:19 UTC
Feb 23, 2021
Resolved - The Hotjar dashboard was unavailable due to a deployment for approximately 13 minutes. It has now been restored and working again.
Feb 23, 10:46 UTC
Feb 22, 2021

No incidents reported.