Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Application and Website Operational
90 days ago
100.0 % uptime
Today
Application   Operational
90 days ago
100.0 % uptime
Today
Site Scripts   Operational
90 days ago
100.0 % uptime
Today
Website   Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1   Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1   Operational
AWS elb-eu-west-1   Operational
AWS s3-eu-west-1   Operational
AWS route53   Operational
AWS rds-eu-west-1   Operational
AWS cloudfront   Operational
Payments Operational
90 days ago
99.98 % uptime
Today
Braintree API   Operational
90 days ago
99.98 % uptime
Today
Braintree European Processing   Operational
Braintree APAC Processing   Operational
Braintree PayPal Processing   Operational
Braintree Canadian Processing   Operational
Braintree United States Processing   Operational
Video Operational
Wistia Embeds   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2018

No incidents reported today.

Nov 20, 2018

No incidents reported.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018
Resolved - The issue has now been resolved.
Nov 13, 13:00 CET
Monitoring - Our engineers have worked on a fix for this issue and are currently monitoring it.
Nov 13, 12:24 CET
Identified - We have identified the system component responsible for the issue.
Nov 13, 12:18 CET
Investigating - We are currently investigating a performance issue with the Hotjar application. We will be posting more updates as we learn more.
Nov 13, 12:02 CET
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Resolved - The sites affected by the recording sequence being incorrect have now been corrected and all investigations shows this was a one-off event that should be prevented to occur again.
Nov 9, 08:47 CET
Identified - The recording sequence was interrupted due to a large code update done on Friday 2nd November and has impacted less than 0.2% of Hotjar sites. Engineers are working on correcting the sequences and ensuring it works correctly going forward.
Nov 7, 10:21 CET
Investigating - We have identified an issue affecting some accounts where the Recording number sequence has reset to zero and is causing the Recording list to be displayed out of order. No recordings are lost.
Nov 6, 20:37 CET
Nov 8, 2018

No incidents reported.