Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
100.0 % uptime
Today
insights.hotjar.com Operational
90 days ago
100.0 % uptime
Today
Ingestion ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 16, 2022

No incidents reported today.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Permission error when playing Recordings
Resolved - Following a previous incident, a limited number of users were able to see in their Recordings list several previously deleted Recordings, that would cause the error when attempting to play them.
Jan 14, 10:27 UTC
Monitoring - Our engineers identified the issue is related to a cache problem caused by a previous incident. We are monitoring the situation to make sure everything is working smoothly again.
Jan 14, 10:07 UTC
Investigating - We’re currently investigating an issue with a limited number of users experiencing a permission error when trying to play specific Recordings.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Jan 14, 09:19 UTC
Jan 13, 2022
Recordings list does not hide deleted items
Postmortem - Read details
Jan 14, 00:11 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Jan 13, 16:57 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Jan 13, 16:20 UTC
Identified - We’ve identified the issue with the Recordings list and our engineers are working to resolve it.
Jan 13, 15:03 UTC
Investigating - We’re currently investigating an issue with the Recordings list. A deleted Recording is not removed from the list until the page is refreshed, even though it is not available for playback after deletion.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Jan 13, 13:18 UTC
Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022
WebSocket Ingestion Servers Intermittently Overloaded
Postmortem - Read details
Jan 13, 23:46 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Jan 4, 16:49 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Jan 4, 16:47 UTC
Investigating - We’re currently investigating an issue with overloaded servers. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Jan 4, 15:12 UTC
Jan 3, 2022

No incidents reported.

Jan 2, 2022

No incidents reported.

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