Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue
Identified - We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

Nov 29, 2023 - 11:14 UTC
Update - We’ve resumed data ingestion as of 15:05 UTC

However we're still experiencing a delay in processing a small subset of data from yesterday (Nov 27) and today (Nov 28).

Thanks for your patience while continue to work on this!

Nov 28, 2023 - 17:55 UTC
Investigating - We're investigating an issue with data not processing for Recordings, Heatmaps, Trends and Dashboard since 13:18:07 UTC.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Nov 28, 2023 - 14:46 UTC
Application Operational
90 days ago
100.0 % uptime
Today
insights.hotjar.com Operational
90 days ago
100.0 % uptime
Today
Ingestion ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 30, 2023

No incidents reported today.

Nov 29, 2023
Resolved - Resolved - This incident is now resolved. Thanks again for bearing with us!
Nov 29, 19:27 UTC
Identified - We've identified the root cause of this incident, and a fix is being developed! There should be no lost responses, as they are still being saved in our database.

We'll post an update to let you know when we're deploying and monitoring the fix.

Thanks again for bearing with us!

Nov 29, 18:54 UTC
Investigating - We're investigating an issue with the processing of Survey responses being delayed.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Nov 29, 18:40 UTC
Resolved - This incident is now resolved. Thanks again for bearing with us!
Nov 29, 10:05 UTC
Monitoring - We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal!
Nov 29, 09:26 UTC
Identified - We've identified this incident's root cause and are working to revert this issue!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks for bearing with us!

Nov 29, 09:19 UTC
Investigating - We're currently investigating an issue with the Engage dashboard not loading.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Sorry for the trouble here!

Nov 29, 08:49 UTC
Nov 28, 2023
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023
Resolved - This incident is now resolved. Thanks for bearing with us!
Nov 21, 16:33 UTC
Identified - Our engineers have identified the root cause and are working on resolving this issue. Thanks for your patience!
Nov 21, 16:07 UTC
Investigating - We're investigating an issue where our Recordings Player is not showing the correct CSS styles during playback. This results in the Recordings looking different from what was captured on the website.

Our engineers are currently working to fix this as soon as possible. Thanks for bearing with us!

Nov 21, 15:58 UTC
Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
Resolved - This incident is now resolved. Thanks for bearing with us!
Nov 17, 11:24 UTC
Monitoring - We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
Nov 17, 10:52 UTC
Identified - We've identified the root cause of this incident, and a fix is being developed!
We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

Nov 17, 08:40 UTC
Investigating - We're investigating an issue with some users experiencing errors saving surveys with "next if skipped" logic.
Our engineers are working to fix the issue ASAP.
Thanks for bearing with us!

Nov 17, 08:32 UTC
Resolved - This incident is now resolved. Thanks for bearing with us!
Nov 17, 09:28 UTC
Investigating - We're investigating an issue that has made Hotjar Engage go down.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Nov 17, 09:16 UTC
Nov 16, 2023

No incidents reported.