Hotjar Status

Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational

Uptime over the past 90 days. View historical uptime.

Application and Website Operational

90 days ago

100.0 % uptime

Today

Application Operational

90 days ago

100.0 % uptime

Today

Site Scripts Operational

90 days ago

100.0 % uptime

Today

Website Operational

90 days ago

100.0 % uptime

Today

Servers and Infrastructure Operational

90 days ago

100.0 % uptime

Today

AWS ec2-eu-west-1 Operational

90 days ago

100.0 % uptime

Today

AWS elasticache-eu-west-1 Operational

AWS elb-eu-west-1 Operational

AWS s3-eu-west-1 Operational

AWS route53 Operational

AWS rds-eu-west-1 Operational

AWS cloudfront Operational

Payments Operational

90 days ago

99.98 % uptime

Today

Braintree API Operational

90 days ago

99.98 % uptime

Today

Braintree European Processing Operational

Braintree APAC Processing Operational

Braintree PayPal Processing Operational

Braintree Canadian Processing Operational

Braintree United States Processing Operational

Video Operational

Wistia Embeds Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2018

No incidents reported today.

Nov 20, 2018

No incidents reported.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

Performance degradation

Resolved - The issue has now been resolved.
Nov 13, 13:00 CET

Monitoring - Our engineers have worked on a fix for this issue and are currently monitoring it.
Nov 13, 12:24 CET

Identified - We have identified the system component responsible for the issue.
Nov 13, 12:18 CET

Investigating - We are currently investigating a performance issue with the Hotjar application. We will be posting more updates as we learn more.
Nov 13, 12:02 CET

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

Recording number sequence showing incorrect number

Resolved - The sites affected by the recording sequence being incorrect have now been corrected and all investigations shows this was a one-off event that should be prevented to occur again.
Nov 9, 08:47 CET

Identified - The recording sequence was interrupted due to a large code update done on Friday 2nd November and has impacted less than 0.2% of Hotjar sites. Engineers are working on correcting the sequences and ensuring it works correctly going forward.
Nov 7, 10:21 CET

Investigating - We have identified an issue affecting some accounts where the Recording number sequence has reset to zero and is causing the Recording list to be displayed out of order. No recordings are lost.
Nov 6, 20:37 CET

Nov 8, 2018

No incidents reported.