Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue
Identified - We've identified the issue and are working on a fix.

For some context, some Microsoft mail servers are discarding emails after accepting their delivery.

Feb 19, 2024 - 16:52 UTC
Investigating - We're investigating an issue where some users of Microsoft email (Outlook, etc.) are not receiving registration emails from us.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Feb 14, 2024 - 14:11 UTC
Application Operational
90 days ago
100.0 % uptime
Today
insights.hotjar.com Operational
90 days ago
100.0 % uptime
Today
Ingestion ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 21, 2024
Resolved - This incident is now resolved, and new project creations in 'Interviews' are loading as expected. Thanks for bearing with us!
Feb 21, 14:54 UTC
Identified - We've identified an issue affecting Engage Interviews that is impacting new project creation flows.
Feb 21, 14:05 UTC
Feb 20, 2024

No incidents reported.

Feb 19, 2024
Resolved - This incident is now resolved. Thanks for bearing with us!
Feb 19, 12:39 UTC
Identified - We’ve identified an incident with price previews when moving to a yearly subscription.

Our team is already working on developing a fix and we hope to share more news soon.

Thanks for bearing with us!

Feb 19, 11:23 UTC
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Resolved - This incident is now resolved. Thanks for bearing with us!
Feb 16, 09:40 UTC
Investigating - We're investigating an issue with abandon/exit-intent surveys not appearing.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Feb 15, 16:14 UTC
Feb 15, 2024
Feb 14, 2024
Resolved - This incident has been resolved. Thanks for bearing with us.

To recap the issue, starting on January 22, error capture rates dropped significantly. We discovered this was an incident on February 14 and deployed a fix.

We didn't capture error data during that time frame, but you will start seeing error data captured moving forward.

Feb 14, 16:30 UTC
Monitoring - We've deployed a fix, error capture is working again, and we're monitoring this closely.
Feb 14, 15:11 UTC
Identified - We've identified the issue and are working on a fix.
Feb 14, 14:42 UTC
Investigating - We're investigating a drop in error capture events.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Feb 14, 13:59 UTC
Resolved - This incident is now resolved. Thanks for bearing with us!
Feb 14, 10:37 UTC
Investigating - We're investigating an issue with Ask features being unavailable for a limited number of users.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Thanks for bearing with us!

Feb 14, 09:51 UTC
Resolved - The review by the antivirus provider has completed and confirmed this was a false positive.

They have updated their definitions, and if you still receive reports, they recommend manually updating your local definitions.

Thanks for bearing with us while we got this resolved!

Feb 14, 08:48 UTC
Identified - We have concluded our internal review and testing and believe this is a false positive.

We have reported this through the portal provided by the antivirus software and will work with them to address any questions.

We'll post an update again when we have more information on the status of our request to remove this false positive.

Thanks again for bearing with us!

Feb 13, 13:57 UTC
Investigating - We are investigating reports of an antivirus alert regarding the Hotjar script.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Feb 13, 13:01 UTC
Feb 13, 2024
Resolved - This incident is now resolved. Thanks for bearing with us!
Feb 13, 13:32 UTC
Investigating - We're investigating an issue with sampling not being calculated correctly for up to 2% of sites.

Our engineers are working to fix the issue ASAP. Thanks for bearing with us!

Feb 13, 12:18 UTC
Resolved - This incident is now resolved. Thanks for bearing with us!
Feb 13, 08:49 UTC
Identified - We've identified the root cause of this incident, and a fix is being developed!
We'll post an update to let you know when we're deploying and monitoring the fix.

Feb 12, 13:16 UTC
Investigating - We're investigating an issue where the sign-in page keeps endlessly loading for anonymous users trying to watch a shared recording.
Our engineers are working to fix the issue ASAP.
Thanks for bearing with us!

Feb 12, 13:15 UTC
Feb 12, 2024
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024
Resolved - This incident has been resolved as of 19:45 CET.

Thanks for bearing with us!

Feb 9, 10:02 UTC
Identified - We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix.

Thanks again for bearing with us!

Feb 8, 17:42 UTC
Investigating - We're investigating an issue with some new Accounts created in the past 24 hours that may not have access to their Site plan's full list of tools.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Feb 8, 17:39 UTC
Feb 8, 2024
Feb 7, 2024

No incidents reported.