Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
99.97 % uptime
Today
insights.hotjar.com Operational
90 days ago
99.98 % uptime
Today
Heatmaps Operational
90 days ago
99.98 % uptime
Today
Recordings Operational
90 days ago
99.99 % uptime
Today
Funnels Operational
90 days ago
99.88 % uptime
Today
Forms Operational
90 days ago
99.99 % uptime
Today
Incoming Feedback Operational
90 days ago
99.94 % uptime
Today
Polls Operational
90 days ago
99.99 % uptime
Today
Surveys Operational
90 days ago
99.99 % uptime
Today
Websites Operational
90 days ago
99.99 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
99.98 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
AWS elasticsearch-eu-west-1 Operational
AWS ses-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jul 5, 2020

No incidents reported today.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Data collection issues with multiple Hotjar tools
Postmortem - Read details
Jul 2, 08:58 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Jul 1, 16:35 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Jul 1, 16:08 UTC
Update - We’ve implemented a fix for the issue but we’re still investigating the overall impact. We’ll continue to post updates here as our investigation progresses.
Jul 1, 10:40 UTC
Identified - We’ve identified the issue with the data collection and our engineers are working to resolve it.
Jul 1, 09:05 UTC
Investigating - We’re currently investigating an issue with data collection. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Jul 1, 08:19 UTC
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020
Heatmap creation and signup unavailable
Postmortem - Read details
Jun 25, 07:58 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Jun 25, 07:49 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Jun 25, 06:56 UTC
Identified - We’ve identified the issue with Heatmap creation and Signup not being available and our engineers are working to resolve it.
Jun 25, 06:23 UTC
Investigating - We’re currently investigating an issue with Heatmap creation and Signup not being available. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Jun 25, 06:11 UTC
Jun 24, 2020
Navigation bar on hotjar.com unavailable on some browsers
Postmortem - Read details
Jun 24, 13:41 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Jun 24, 13:41 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Jun 24, 12:54 UTC
Identified - We’ve identified the issue with the navigation bar on hotjar.com and our engineers are working to resolve it.
Jun 24, 12:37 UTC
Investigating - We’re currently investigating an issue with the navigation bar on hotjar.com. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Jun 24, 12:10 UTC
Scheduled Database Maintenance
Completed - The scheduled database maintenance has been completed successfully.
Jun 24, 06:41 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 24, 06:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 05:56 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 24, 05:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 04:03 UTC
Scheduled - Our engineers will be performing a database upgrade on June 24th, 2020 between 4AM and 7AM UTC. Insights and data collection will be offline for approximately 1 hour. Thanks for bearing with us as we work through this.
Jun 22, 08:48 UTC
Jun 23, 2020
Temporary loss of connection to the database
Postmortem - Read details
Jun 23, 07:39 UTC
Resolved - Earlier our engineers encountered an issue with database connections. They restarted the necessary components and restored full system functionality by 4:04 UTC.
Jun 23, 01:30 UTC
Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.

← Incident History Powered by Statuspage