Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application and Website Operational
90 days ago
100.0 % uptime
Today
Application Operational
90 days ago
100.0 % uptime
Today
Site Scripts Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
Payments Operational
90 days ago
99.93 % uptime
Today
Braintree API Operational
90 days ago
99.93 % uptime
Today
Braintree European Processing Operational
Braintree APAC Processing Operational
Braintree PayPal Processing Operational
Braintree Canadian Processing Operational
Braintree United States Processing Operational
Video Operational
Wistia Embeds Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jul 19, 2019

No incidents reported today.

Jul 18, 2019
Slow response for tracking script and Insights UI
Resolved - Our CDN provider has resolved the issue and assets are now being delivered at acceptable speeds.
Jul 18, 17:30 CEST
Identified - We're in contact with our provider now, and they're looking into our situation.
Jul 18, 15:13 CEST
Update - We are continuing to investigate this issue.
Jul 18, 12:55 CEST
Investigating - We are currently investigating an issue with our CDN provider that appears to be slowing down delivery of assets.
Jul 18, 12:54 CEST
Jul 17, 2019
Issues loading modules files for a brief period of time
Resolved - From 10:50 CEST to 11:00 CEST, javascript modules files required for the Hotjar script to work correctly were unable to be loaded by all customer sites. This issue during maintenance work that wasn't expected to cause any external impact. We immediately identified the source of 404's and initiated a deployment to correct the issue. End users wouldn't have perceived any errors on customer's websites, and there was no impact on loading time. During those minutes, unfortunately no sessions were recorded by Hotjar.
Jul 17, 10:50 CEST
Jul 16, 2019
Recordings ending too early
Resolved - The fix worked, so this incident has been resolved. Thanks for your patience!
Jul 16, 15:14 CEST
Monitoring - We've rolled out a fix and are monitoring the effects.
Jul 16, 13:55 CEST
Identified - The issue has been identified and we're working on a fix. The WIP incident report can be found here: https://help.hotjar.com/hc/en-us/articles/360026487854-16th-July-2019-Recordings-getting-cut-off-early
Jul 16, 13:26 CEST
Investigating - We're currently looking into an issue that is affecting recordings.
Jul 16, 13:04 CEST
Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Maintenance on our cache cluster
Completed - The scheduled maintenance has been completed.
Jul 12, 10:36 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 10:06 CEST
Scheduled - Between 10:00 AM and 11:00 AM CEST today, we'll be running a security update on our systems. This shouldn't affect your use of any Hotjar tools or the ingestion of data, but we wanted to give you a heads up just in case anything goes differently than planned.
If you run into any issues, please don't hesitate to contact us on support@hotjar.com
Jul 12, 10:02 CEST
Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019
Delays in processing data
Resolved - The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360026271233-9th-July-2019-Delays-in-data-processing
Jul 9, 11:52 CEST
Monitoring - Our engineers have released a fix for this issue and are currently monitoring it: https://help.hotjar.com/hc/en-us/articles/360026271233-9th-July-2019-Delays-in-data-processing
Jul 9, 11:20 CEST
Update - We are investigating delays in processing data, affecting Heatmaps, Recordings and Funnels.
Jul 9, 09:45 CEST
Investigating - We’re currently investigating an issue with heatmap screenshots and our engineers are working to resolve it.
Jul 9, 09:10 CEST
Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

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