Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
99.84 % uptime
Today
insights.hotjar.com Operational
90 days ago
99.84 % uptime
Today
Heatmaps Operational
90 days ago
99.85 % uptime
Today
Recordings Operational
90 days ago
99.82 % uptime
Today
Funnels Operational
90 days ago
99.85 % uptime
Today
Forms Operational
90 days ago
99.85 % uptime
Today
Incoming Feedback Operational
90 days ago
99.85 % uptime
Today
Polls Operational
90 days ago
99.85 % uptime
Today
Surveys Operational
90 days ago
99.85 % uptime
Today
Websites Operational
90 days ago
99.92 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
99.85 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
Payments Operational
90 days ago
100.0 % uptime
Today
Braintree API Operational
90 days ago
100.0 % uptime
Today
Braintree European Processing Operational
Braintree APAC Processing Operational
Braintree PayPal Processing Operational
Braintree Canadian Processing Operational
Braintree United States Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Feb 20, 2020

No incidents reported today.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020
Outage of service
Resolved - The issue has now been resolved.
Feb 17, 22:15 UTC
Monitoring - Our engineers have released a fix for this issue and are currently monitoring it.
Feb 17, 18:05 UTC
Identified - We’ve identified the issue and our engineers are working to resolve it.
Feb 17, 17:08 UTC
Investigating - We're currently investigating a re-occurrence of an outage to all Hotjar features. We have temporarily put the Hotjar app into maintenance mode. Data collection is currently paused.
Feb 17, 15:55 UTC
Major outage
Resolved - The issue has now been resolved.
Feb 17, 15:36 UTC
Monitoring - Our engineers have released a fix for this issue and are currently monitoring it.
Feb 17, 14:46 UTC
Identified - We’ve identified the cause of the major outage and our engineers are working to resolve it. Our engineers are currently restoring access to one of our data stores.
Feb 17, 13:46 UTC
Update - We're currently investigating a major outage to all Hotjar features. We have temporarily put the Hotjar app into maintenance mode. Data collection is currently paused.
Feb 17, 13:06 UTC
Investigating - We're currently investigating an issue with recordings and our engineers are working to resolve it.
Feb 17, 12:53 UTC
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

← Incident History Powered by Statuspage