Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Update - Thank you for your continued patience while we continue to investigate this incident!

We're sorry for the continued disruption to our Google Optimize integration and hope to get it resolved as soon as possible.

We're continuing to explore the possibility that a recent change to Google Optimize has affected our integration, in turn affecting customer sites.

We'll continue to post updates here as we make progress - thanks again!

Jul 18, 12:30 UTC
Update - Thanks for bearing with us while we continue to investigate our Google Optimize integration causing crashes on customer websites!

We're investigating a recent change to Google Optimize that might be related. The moment we have more information to share, we'll let you know.

Thanks again for bearing with us!

Jul 11, 11:23 UTC
Update - We're continuing to work towards solving this incident - thanks for your continued patience!

We don't have a substantial update currently, but we're discussing our next steps internally and hope to update you all soon.

As we've mitigated impact to customer site operation, we're downgrading the incident severity to P3 (Minor).

Thanks again! Please check in later for future updates.

Jul 8, 11:24 UTC
Identified - We've identified a critical issue affecting some customers using our Google Optimize integration. A recent code deployment has meant that this integration can cause customer websites to crash.

As an emergency measure, we've disabled this integration across all customer sites until we can resolve the fault.

Thanks for bearing with us - we'll send out frequent updates to let you know when we've resolved the incident, and when the integration is re-enabled across sites.

Jul 7, 17:12 UTC
Application Operational
90 days ago
100.0 % uptime
Today
insights.hotjar.com Operational
90 days ago
100.0 % uptime
Today
Ingestion ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 8, 2022

No incidents reported today.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - This issue is now resolved. Thanks for your patience!
Aug 5, 11:40 UTC
Monitoring - A fix has been deployed and we are monitoring the situation
Aug 3, 15:34 UTC
Identified - We're aware of an issue occurring for a small number of users where Feedback widgets are not appearing live, even though they are active.
Aug 3, 15:34 UTC
Aug 4, 2022

No incidents reported.

Aug 3, 2022
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Resolved - This issue is now resolved. Thanks for your patience!
Jul 28, 13:52 UTC
Monitoring - We have released a fix for this and will continue to monitor the situation. Thanks for bearing with us!
Jul 28, 11:45 UTC
Identified - We're aware of an issue where clicking on a Segment within any Workspace redirects to Workspace #1. We have identified the issue and we're working on a fix. Thanks for bearing with us!
Jul 28, 10:19 UTC
Jul 27, 2022

No incidents reported.

Jul 26, 2022
Resolved - This issue is now resolved. Thank you for your patience!
Jul 26, 10:22 UTC
Monitoring - We identified an issue where the Overview page wasn't loading correctly for new users coming through the onboarding flow.

We have fixed the issue and we'll continue to monitor the status. Thanks for bearing with us!

Jul 26, 09:01 UTC
Jul 25, 2022

No incidents reported.