Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
99.73 % uptime
Today
insights.hotjar.com Operational
90 days ago
99.47 % uptime
Today
Ingestion ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
99.88 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
99.76 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 6, 2023

No incidents reported today.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Customers are not able to upgrade, access invoices, or modify subscriptions.
Resolved - This incident is now resolved. Thanks for bearing with us!
Jun 2, 22:18 UTC
Monitoring - We have deployed a fix for this issue and service should now be restored. We'll keep monitoring to make sure everything is working as expected.
Jun 2, 20:32 UTC
Investigating - Our engineers are investigating an issue that is preventing subscription information from being accessible to users. Some users have reported errors when attempting to view invoices, subscribe to a new plan, or view existing plan details within their Hotjar application.

Our engineers are working to identify the root of the issue and get this resolved as soon as possible. We'll update this page as soon as more information is available. Thanks for bearing with us!
Jun 2, 19:25 UTC
Customers cannot cancel due to survey submission failure
Resolved - This incident is now resolved. Thanks for bearing with us!
Jun 2, 20:19 UTC
Monitoring - We have deployed a fix for this issue and users should now be able to complete the cancellation process successfully. We'll keep monitoring to make sure everything is working as expected.
Jun 2, 17:00 UTC
Update - We've identified the cause of this issue, and we're working on getting this fixed.
Jun 2, 16:43 UTC
Investigating - Our engineers are investigating an issue that is preventing users from canceling their Hotjar subscription due to a failure in the survey that appears during the cancellation process.

We're working to identify the root cause and will get things fixed as soon as we can. Thanks for bearing with us while we investigate this future!
Jun 2, 16:09 UTC
Jun 1, 2023
Heatmap screenshots are not processing
Resolved - This incident is now resolved. Heatmap screenshots are processing successfully. Thanks for your patience!
Jun 1, 15:40 UTC
Identified - We've discovered an issue where new Heatmap screenshots are failing to process for all customers. Retaking screenshots that were generated successfully before the incident, is still possible.
Our engineers have identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
Jun 1, 14:49 UTC
Hotjar Help Center is down
Resolved - This incident is resolved and our Help Center is back up and running. Thank you for hanging in there with us!
Jun 1, 10:44 UTC
Monitoring - The issue has been fixed and our Help Center is back up! We'll keep monitoring to make sure everything is working as expected.

Thanks for your patience!
Jun 1, 10:03 UTC
Identified - We've identified the cause of this issue, and we're working on getting this fixed.

Again, please, don't hesitate to reach out to our Support team via support@hotjar.com while we're still looking into this.
Jun 1, 08:13 UTC
Investigating - We're investigating an issue with our Help Center being down currently.

Our engineers are working to fix the issue ASAP. In the meantime, if you need to contact our Support team, please reach out to support@hotjar.com

Thanks for bearing with us!
Jun 1, 07:58 UTC
May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
Sessions may not be getting captured
Resolved - This incident is now resolved. It may take a few hours for your session capture to return to normal levels. Thanks for your patience!
May 26, 16:23 UTC
Monitoring - We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
May 26, 15:22 UTC
Identified - We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
May 26, 14:54 UTC
Investigating - The engineers are investigating an issue with our sampling engine that is causing some sessions not to be captured.

Thanks for bearing with us as we look into this!
May 26, 14:27 UTC
May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023
Viewing saved Recording segments may cause Recording player not to work
Resolved - This incident is now resolved. Thanks for bearing with us!
May 23, 15:22 UTC
Identified - We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
May 23, 14:40 UTC
Investigating - The engineers are investigating an issue where viewing Recordings from a list that uses the U-turn, Rage click, Event or Error session filters may cause the Recording player not to work.
May 23, 14:32 UTC
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