Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
99.99 % uptime
Today
insights.hotjar.com Operational
90 days ago
99.97 % uptime
Today
Heatmaps Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Funnels Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
Incoming Feedback Operational
90 days ago
100.0 % uptime
Today
Polls Operational
90 days ago
100.0 % uptime
Today
Surveys Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
Payments Operational
90 days ago
100.0 % uptime
Today
Braintree API Operational
90 days ago
100.0 % uptime
Today
Braintree European Processing Operational
Braintree APAC Processing Operational
Braintree PayPal Processing Operational
Braintree Canadian Processing Operational
Braintree United States Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Nov 17, 2019

No incidents reported today.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019
Interruption to data collection for Recordings, Forms and Heatmaps
Postmortem - Read details
Nov 13, 17:47 UTC
Resolved - On 13th November 2019, there was an interruption to our data collection of Recordings, Forms and Heatmaps data. This interruption occurred at 15:50 UTC and lasted for about 15 minutes.

No data will have been collected during this time.
Nov 13, 16:00 UTC
Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Issue with Hotjar tracking script not loading.
Postmortem - Read details
Nov 8, 10:31 UTC
Resolved - For approximately 15 minutes, from around 19:20 UTC , the Hotjar tracking script was unavailable. The incident has now been resolved. No data would have been collected during this time.
Nov 7, 20:05 UTC
Nov 6, 2019
Issue with loading the tracking script
Postmortem - Read details
Nov 6, 11:45 UTC
Resolved - This incident has been resolved.
Nov 6, 10:36 UTC
Monitoring - Our content delivery network (CDN) provider has released a fix for this issue and we are currently monitoring it.
Nov 6, 10:07 UTC
Identified - We’ve identified the issue with performance and our engineers are working to resolve it.
Nov 6, 09:37 UTC
Investigating - We’re currently investigating degraded performance when loading the Hotjar tracking script. Our engineers are working to resolve it.
Nov 6, 09:02 UTC
Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

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