Hotjar Status

Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Application and Website Operational

90 days ago

100.0 % uptime

Today

Application Operational

90 days ago

100.0 % uptime

Today

Site Scripts Operational

90 days ago

100.0 % uptime

Today

Website Operational

90 days ago

100.0 % uptime

Today

Servers and Infrastructure Operational

90 days ago

100.0 % uptime

Today

AWS ec2-eu-west-1 Operational

90 days ago

100.0 % uptime

Today

AWS elasticache-eu-west-1 Operational

AWS elb-eu-west-1 Operational

AWS s3-eu-west-1 Operational

AWS route53 Operational

AWS rds-eu-west-1 Operational

MaxCDN Amsterdam Operational

MaxCDN London 1 Operational

MaxCDN Paris Operational

MaxCDN Atlanta Operational

MaxCDN Chicago Operational

MaxCDN Dallas Operational

MaxCDN Los Angeles Operational

MaxCDN New York Operational

MaxCDN San Francisco Operational

MaxCDN Seattle Operational

MaxCDN Virginia Operational

MaxCDN São Paulo Operational

MaxCDN Frankfurt Operational

Payments Operational

90 days ago

99.99 % uptime

Today

Braintree API Operational

90 days ago

99.99 % uptime

Today

Braintree European Processing Operational

Braintree APAC Processing Operational

Braintree PayPal Processing Operational

Braintree Canadian Processing Operational

Braintree United States Processing Operational

Video Operational

Wistia Embeds Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 22, 2018

No incidents reported today.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

Intermittent Performance Issues

Resolved - Monitoring has confirmed that the issue has been resolved at this point.
Apr 18, 22:47 CEST

Monitoring - We believe we have identified the issue and deployed a fix for it. Our engineers will be monitoring over the next few hours to confirm.
Apr 18, 20:29 CEST

Update - Our engineers are testing a fix for the issue which will require a downtime of approximately 5 minutes, beginning now.
Apr 18, 19:53 CEST

Investigating - Beginning at approximately 12:50PM UTC, Hotjar services have been experiencing intermittent performance issues due to problems with our datastore, for ~10 minutes every hour. Engineers are currently investigating. No data loss is expected.
Apr 18, 18:37 CEST

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

Funnels reporting issue

Resolved - This issue has now been fully resolved and all historic funnel data has been restored. Here's an
Incident Report with more details on why this happened and what we've done to ensure it doesn’t happen again: https://help.hotjar.com/hc/en-us/articles/360002767054
Apr 10, 18:07 CEST

Update - We've been working hard to fix this issue and have now deployed an update which optimizes funnel processing significantly, allowing for it to scale horizontally as processed data sizes grow. Our engineers are now working on a fix to re-process all backlogged data. Thank you for your patience on this issue.
Mar 28, 12:57 CEST

Monitoring - Since 16/02/2018 a number of funnels have been missing some data. We’ve identified the issue as being caused by a job scheduled to update funnels failing occasionally. This may mean some of your funnels are missing data. We apologize for the delay in reporting this and are working urgently to resolve it.

Our engineers have deployed a fix which we believe has resolved the issue going forwards so all new funnel data will be accurate. We are monitoring to ensure this is the case.

We are also working to recover any data not processed from the past 90 days - this should ensure your funnels will include all data that may have been missing so far.
Mar 22, 12:00 CET

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.