Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application and Website Operational
90 days ago
99.98 % uptime
Today
Application Operational
90 days ago
99.97 % uptime
Today
Site Scripts Operational
90 days ago
99.98 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
Payments Operational
90 days ago
100.0 % uptime
Today
Braintree API Operational
90 days ago
100.0 % uptime
Today
Braintree European Processing Operational
Braintree APAC Processing Operational
Braintree PayPal Processing Operational
Braintree Canadian Processing Operational
Braintree United States Processing Operational
Video Operational
Wistia Embeds Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Apr 20, 2019

No incidents reported today.

Apr 19, 2019
Heatmaps/Feedback response screenshots being taken without styling
Resolved - Our fix worked and things are back to normal with screenshotting.
Apr 19, 13:12 CEST
Monitoring - We've applied a fix for the issue, we're monitoring it at the moment.
Apr 19, 12:58 CEST
Identified - We've identified the issue and are working on a fix.
Apr 19, 12:49 CEST
Investigating - We are currently investigating an uptick in the amount of screenshots being taken without the correct CSS styles applied. We'll post more as we have it.
Apr 19, 12:36 CEST
Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019
Some funnels not updating
Resolved - The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360020980274
Apr 11, 11:45 CEST
Update - We are still in the process of recovering data. For approximately 20% of sites you will see no funnel data between April 2nd and April 4th.
Apr 8, 11:50 CEST
Monitoring - Our engineers have released a fix for this issue and are currently monitoring it. We are currently running a recovery process so that over the next few hours the missing funnel data will be restored.
Apr 4, 20:29 CEST
Identified - We’ve identified the issue with funnels and our engineers are working to resolve it: https://help.hotjar.com/hc/en-us/articles/360020980274-4th-April-2019-Some-funnels-not-being-updated
Apr 4, 16:49 CEST
Investigating - We are currently investigating an issue with some funnels not updating. Our engineers are working to resolve this issue.
Apr 4, 13:20 CEST
Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

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