Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application and Website Operational
90 days ago
100.0 % uptime
Today
Application Operational
90 days ago
100.0 % uptime
Today
Site Scripts Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
Payments Operational
90 days ago
100.0 % uptime
Today
Braintree API Operational
90 days ago
100.0 % uptime
Today
Braintree European Processing Operational
Braintree APAC Processing Operational
Braintree PayPal Processing Operational
Braintree Canadian Processing Operational
Braintree United States Processing Operational
Video Operational
Wistia Embeds Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Sep 22, 2019

No incidents reported today.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019
Issue with Hotjar interface on IE11
Resolved - The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360035133594-10th-September-2019-Hotjar-interface-conflict-with-IE11
Sep 11, 10:12 CEST
Monitoring - Our engineers have released a fix for this issue and are currently monitoring it.
Sep 11, 09:29 CEST
Update - We have a fix ready for the IE11 issue and will be pushing it out first thing tomorrow morning.
Sep 10, 19:15 CEST
Update - Work continues on a fix. Incident report (in-progress) can be found here: https://help.hotjar.com/hc/en-us/articles/360035133594
Sep 10, 16:37 CEST
Identified - We've identified the issue and are working on a fix.
Sep 10, 16:23 CEST
Investigating - We're investigating a potential for errors when the Hotjar script is running on IE11.
Sep 10, 15:50 CEST
Sep 10, 2019
Incorrect charges and invoice amounts for some accounts
Resolved - The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360035618713-10th-September-2019-Incorrect-charges-and-invoice-amounts
Sep 10, 18:35 CEST
Monitoring - Our engineers have released a fix for this issue and are currently monitoring to ensure there are no more occurrences.
Sep 10, 17:46 CEST
Identified - We’ve identified the issue with incorrect charges and invoices. Our engineers are working to resolve it: https://help.hotjar.com/hc/en-us/articles/360035618713-10th-September-2019-Incorrect-charges-and-invoice-amounts
Sep 10, 16:33 CEST
Investigating - We’re currently investigating an issue with customers being charged twice or receiving incorrect amounts in their invoices and our engineers are working to resolve it
Sep 10, 16:09 CEST
Sep 9, 2019
Some recordings not playing back correctly
Resolved - The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360035538433-9th-September-2019-Some-recordings-broken.
Sep 9, 13:44 CEST
Monitoring - Our engineers have released a fix for the recordings issue and are currently monitoring it: https://hotjar.zendesk.com/knowledge/articles/360034525374/en-us?brand_id=7553308.
Sep 9, 13:31 CEST
Investigating - We’re currently investigating an issue with some recordings being stored in an incorrect format and not playing back properly. Our engineers are working to resolve it.
Sep 9, 12:55 CEST
Sep 8, 2019

No incidents reported.

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