Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
99.95 % uptime
Today
insights.hotjar.com Operational
90 days ago
99.98 % uptime
Today
Heatmaps Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
99.67 % uptime
Today
Funnels Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
Incoming Feedback Operational
90 days ago
100.0 % uptime
Today
Surveys Operational
90 days ago
99.99 % uptime
Today
Identify API ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
AWS cloudfront Operational
AWS elasticsearch-eu-west-1 Operational
AWS ses-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 5, 2021
Survey response e-mails and Zaps not working
Postmortem - Read details
May 5, 14:34 UTC
Resolved - Hotjar engineers discovered that notifications for Survey Responses weren't being made to Zapier, Slack, and e-mail. The issue was resolved in approximately 10 minutes.
May 5, 11:46 UTC
The Integrations page is currently not functional
Postmortem - Read details
May 5, 11:02 UTC
Resolved - The issue has been resolved.
May 5, 11:02 UTC
Monitoring - Our engineers have released a fix for the issue with the Integrations page and are monitoring things.
May 5, 10:36 UTC
Identified - We’re currently investigating an issue with the Hotjar Integrations Page, where Integrations cannot be created or deleted. Existing integrations are still functional.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
May 5, 10:01 UTC
May 4, 2021
Heatmap screenshots not generating
Postmortem - Read details
May 4, 12:32 UTC
Resolved - The issue has been resolved. Thank you for your patience!
May 4, 12:31 UTC
Monitoring - We’re currently investigating an issue with Heatmap screenshots not generating. Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
May 4, 11:46 UTC
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Slow recordings player
Resolved - The issue has been resolved. Thank you for your patience!
Apr 29, 15:50 UTC
Update - We are continuing to monitor for any further issues.
Apr 29, 15:21 UTC
Monitoring - Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Apr 29, 15:20 UTC
Investigating - We’re currently investigating an issue with poor performance of the recordings player. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Apr 29, 14:37 UTC
Apr 28, 2021
Issues in Recordings playback
Postmortem - Read details
Apr 28, 11:17 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Apr 28, 11:17 UTC
Identified - We’re currently investigating an issue with Recordings playback. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Apr 28, 09:29 UTC
Intermittent failures in Recordings
Postmortem - Read details
Apr 28, 09:01 UTC
Resolved - The issue has been resolved. Thank you for your patience!
Apr 28, 08:52 UTC
Monitoring - For approximately 20 minutes, from around 8.06am UTC, there were some disruptions for Recordings, making searches and deletes unsuccessful and causing some new recordings to fail.
Apr 28, 08:38 UTC
Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.

Apr 22, 2021

No incidents reported.

Apr 21, 2021

No incidents reported.

← Incident History Powered by Statuspage