Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
100.0 % uptime
Today
insights.hotjar.com Operational
90 days ago
100.0 % uptime
Today
Ingestion ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Site scripts (tracking code) ? Operational
90 days ago
100.0 % uptime
Today
Website (www.hotjar.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 22, 2023

No incidents reported today.

Mar 21, 2023
Session ingestion was down for 12 minutes
Resolved - On March 21, between 17:32 and 17:44 UTC, our session ingestion service experienced an outage. Recordings, Heatmaps, and any features or integrations that rely on session data would not have been processed during that time.

The issue was caused by a failed backend deployment and was resolved soon after. All impacted functionality has been restored. Thanks for bearing with us!
Mar 21, 19:13 UTC
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Some customers encountering Insights performance issues
Resolved - On March 17, beginning around 18:27 UTC, some users may have encountered performance issue with the Hotjar app (insights.hotjar.com). We received reports of slow loading times and timeout issues.

Our engineers were able to determine this issue occurred while performing updates to the Hotjar infrastructure. This incident is now resolved. Thanks for bearing with us!
Mar 17, 19:42 UTC
Hotjar survey incorrectly applied across Insights
Resolved - At 1125 UTC, Hotjar surveys had been incorrectly applied across all of Insights and our Hotjar.com site, being served to every user on every page.

We're really sorry for the trouble! We identified the problem quickly and declared this incident, de-activating the surveys and ensuring they're not displaying anymore.

Thanks for bearing with us while we worked to resolve this.
Mar 17, 12:01 UTC
Some users are not receiving daily notification emails
Resolved - We've resolved this incident, and our daily notification emails are working correctly again. Thanks so much for bearing with us!
Mar 17, 10:54 UTC
Monitoring - We've deployed that fix I mentioned earlier, and we're monitoring to ensure it's resolved the fault!

We'll send a final update to confirm it has, and move this incident to resolved shortly. Thanks again for your patience.
Mar 16, 17:03 UTC
Identified - We've identified the root cause for this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
Mar 16, 13:56 UTC
Investigating - We've received reports of some users not receiving daily notification emails like they normally would. We've declared an incident so we can investigate and determine next steps.

We'll post further updates to this incident as we have them - thanks for bearing with us if you're missing these emails as well!
Mar 16, 12:52 UTC
Mar 16, 2023
Mar 15, 2023

No incidents reported.

Mar 14, 2023
Insights webapp not loading
Resolved - This incident is now resolved. Thanks for bearing with us!
Mar 14, 14:14 UTC
Monitoring - We have reverted the changes that caused this issue, and are currently monitoring the situation.
Mar 14, 13:25 UTC
Investigating - We've identified an issue that has caused the Insights app not to load as expected. We're investigating this issue now. Thank you for bearing with us while we look into this!
Mar 14, 12:53 UTC
Some users not able to purchase a Hotjar plan or make changes to subscription
Resolved - A recent change created an issue that prevented some users from being able to purchase a Hotjar plan or make changes to their active subscription.

We have reverted the change that caused this and the issue is now resolved.

Thank you bearing with us!
Mar 14, 13:34 UTC
Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023
Segment Names not visible in Recordings Page
Resolved - This incident is now resolved. Thanks for bearing with us!
Mar 10, 10:21 UTC
Monitoring - We have reverted the changes that caused this issue, and are currently monitoring the situation.
Mar 10, 10:11 UTC
Identified - We've identified an issue that causes the Segment Names to be missing from the Recordings Page. Thank you for bearing with us while we investigate!
Mar 10, 07:59 UTC
Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

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