Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Partially Degraded Service
Application and Website Operational
90 days ago
99.95 % uptime
Today
Application   Operational
90 days ago
99.92 % uptime
Today
Site Scripts   Operational
90 days ago
99.92 % uptime
Today
Website   Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1   Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1   Operational
AWS elb-eu-west-1   Operational
AWS s3-eu-west-1   Operational
AWS route53   Operational
AWS rds-eu-west-1   Operational
AWS cloudfront   Operational
Payments Degraded Performance
90 days ago
100.0 % uptime
Today
Braintree API   Operational
90 days ago
100.0 % uptime
Today
Braintree European Processing   Operational
Braintree APAC Processing   Operational
Braintree PayPal Processing   Degraded Performance
Braintree Canadian Processing   Operational
Braintree United States Processing   Operational
Video Operational
Wistia Embeds   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2018

No incidents reported today.

Jul 20, 2018

No incidents reported.

Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018

No incidents reported.

Jul 16, 2018
Completed - The scheduled maintenance has been completed.
Jul 16, 23:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:00 CEST
Scheduled - On the 16th of July at 23:00 CEST / 14:00 PDT, Hotjar will temporarily become unavailable while we perform an upgrade of our PostgreSQL database. All functionality will be restored by 23:05 CEST / 14:05 PDT.

Why is this maintenance needed?

We're performing a database version upgrade of PostgreSQL server which will require a few minutes of downtime.

What impact does this maintenance have on your data?

No data will be collected while the maintenance is ongoing.

What impact does this maintenance have on your site?

Your site will not be affected apart from the fact that the Hotjar widgets (polls etc) might not show up.
Jul 16, 20:29 CEST
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - The issue has now been resolved.
Jul 13, 00:26 CEST
Identified - We’ve identified an issue with viewing Heatmaps and our engineers are working to resolve it.
Jul 12, 20:34 CEST
Jul 11, 2018
Resolved - The issue has now been resolved.
Jul 11, 15:44 CEST
Monitoring - Our team has released a fix for this issue and we are currently monitoring it.
Jul 11, 14:28 CEST
Identified - We’ve identified the issue with viewing Heatmaps and our engineers are working to resolve it.
Jul 11, 13:39 CEST
Investigating - We’re currently investigating an issue with viewing Heatmaps. We’ll be posting more updates as we learn more.
Jul 11, 13:32 CEST
Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.