Resolved -
This incident is now resolved. Thanks for bearing with us!
Sep 22, 12:37 UTC
Identified -
The fix that we released has not resolved the issue. We will continue to investigate.
Thanks for bearing with us!
Sep 22, 10:23 UTC
Monitoring -
We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
Sep 22, 09:23 UTC
Identified -
We've identified the root cause of this incident, and a fix is being developed.
We'll post an update to let you know when we're deploying and monitoring the fix.
Thanks again for bearing with us!
Sep 22, 08:41 UTC
Investigating -
We're investigating an issue with Heatmaps view not loading correctly in some cases.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Thanks for bearing with us!
Sep 22, 08:34 UTC