Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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All Systems Operational
Application and Website Operational
90 days ago
99.95 % uptime
Today
Application   Operational
90 days ago
99.99 % uptime
Today
Site Scripts   Operational
90 days ago
99.87 % uptime
Today
Website   Operational
90 days ago
100.0 % uptime
Today
Servers and Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1   Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-eu-west-1   Operational
AWS elb-eu-west-1   Operational
AWS s3-eu-west-1   Operational
AWS route53   Operational
AWS rds-eu-west-1   Operational
MaxCDN Amsterdam   Operational
MaxCDN London 1   Operational
MaxCDN Paris   Operational
MaxCDN Atlanta   Operational
MaxCDN Chicago   Operational
MaxCDN Dallas   Operational
MaxCDN Los Angeles   Operational
MaxCDN New York   Operational
MaxCDN San Francisco   Operational
MaxCDN Seattle   Operational
MaxCDN Virginia   Operational
MaxCDN São Paulo   Operational
MaxCDN Frankfurt   Operational
Support and Communications Operational
Intercom Intercom APIs   Operational
Intercom Intercom web application   Operational
Intercom Small message delivery   Operational
Intercom Medium message delivery   Operational
Intercom Large message delivery   Operational
Intercom Intercom Webhooks   Operational
Payments Operational
90 days ago
100.0 % uptime
Today
Braintree API   Operational
90 days ago
100.0 % uptime
Today
Braintree European Processing   Operational
Braintree APAC Processing   Operational
Braintree PayPal Processing   Operational
Braintree Canadian Processing   Operational
Braintree United States Processing   Operational
Video Operational
Wistia Embeds   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Application Response Time
Fetching
Application Throughput
Fetching
Website Load Time
Fetching
Website Apdex
Fetching
Past Incidents
Nov 22, 2017

No incidents reported today.

Nov 21, 2017
Resolved - A temporary issue with one of our data stores caused Hotjar to stop collecting heatmap data between 11:30 UTC and 12:30 UTC. The issue has now been fully resolved and the engineering team will be doing a postmortem to analyse why the issue occurred and take the necessary actions to avoid the issue reoccurring.
Nov 21, 13:48 CET
Monitoring - Response time is returning back to normal. Our engineering team is monitoring the situation. We'll keep you posted.
Nov 21, 12:43 CET
Investigating - The Hotjar admin interface is currently slow or, in some cases, unresponsive. Our engineers are investigating the issue and we will be providing an update as soon as possible.
Nov 21, 12:30 CET
Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017
Resolved - We've confirmed the issue is resolved. Latencies are back to nominal levels and recordings are being processed.
Nov 16, 22:19 CET
Identified - We've identified the root cause of the issues and rebooted the affected system. We're monitoring and expect it to resolve soon.
Nov 16, 21:59 CET
Investigating - We are currently investigating an issue causing the Hotjar service to be unavailable.
Nov 16, 21:53 CET
Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017

No incidents reported.