Insights is down

Incident Report for Hotjar

Resolved

The incident has been resolved! Thank you for bearing with us.

Posted Jun 07, 2022 - 12:17 UTC

Monitoring

Our engineers have released a fix for this issue, and we're monitoring the incident to make sure the fix is working as expected.

Posted Jun 07, 2022 - 10:27 UTC

Identified

We've identified the reason why Insights has been unavailable for a number of users between 9:03 to 9:22 UTC and we are currently working to deploy a fix. We'll continue to post updates here as we have them! Thank you for bearing with us.

Posted Jun 07, 2022 - 10:02 UTC

Investigating

We are currently investigating an issue that has caused Insights to become inaccessible.

Posted Jun 07, 2022 - 09:25 UTC

This incident affected: Application (insights.hotjar.com).