Slack forwarding settings aren't saving for feedback widgets

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!

Note: During the investigation, we found the issue was that feedback forwarding settings were being lost upon updating a widget's configuration.
Posted Jun 21, 2023 - 13:35 UTC

Monitoring

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
Posted Jun 21, 2023 - 10:20 UTC

Investigating

We've identified an issue where Slack forwarding settings aren't saving for feedback widgets.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!
Posted Jun 21, 2023 - 09:54 UTC