Problems serving assets from upstream provider (AWS S3)

Incident Report for Hotjar

Resolved

The issues with AWS have now been resolved and page load times should be back to normal.

Posted Feb 28, 2017 - 22:48 UTC

Identified

The issue was identified and is limited to 3rd party providers on our page. The only impact this has at the moment is that some parts of our interface are taking longer to load. Recording features should not be impacted at this time. Unfortunately our customer support provider is affected at the moment and so we are unable to process support requests in the meantime.

Customer websites should not be affected by this issue.

Posted Feb 28, 2017 - 18:22 UTC

Investigating

We're investigating an issue related to our upstream provider. Some static assets might not load, as well as some parts of the interface may be degraded. The engineering team is monitoring the issue and will update as we know more.

Posted Feb 28, 2017 - 18:09 UTC