Slack and Zapier messages are delayed

Incident Report for Hotjar

Resolved

After further investigation and resolving the previous incident with Insights application latency, we determined both incidents are related and have the same root cause.

This incident is now resolved as a consequence of the resolution of the previous one.

Posted Aug 21, 2023 - 15:38 UTC

Update

While investigating this incident with Slack messages, we discovered that Zapier integration updates are also delayed, which means integrations using Zapier may take longer to process.

Our engineers are still actively investigating and we'll keep posting updates here.

Posted Aug 21, 2023 - 15:12 UTC

Investigating

We're investigating an issue with Slack messages being delayed. This means that Hotjar integrations that use Slack may take longer to send messages to your Slack channels.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Posted Aug 21, 2023 - 14:56 UTC