Recordings ending too early

Incident Report for Hotjar

Resolved

The fix worked, so this incident has been resolved. Thanks for your patience!
Posted Jul 16, 2019 - 13:14 UTC

Monitoring

We've rolled out a fix and are monitoring the effects.
Posted Jul 16, 2019 - 11:55 UTC

Identified

The issue has been identified and we're working on a fix. The WIP incident report can be found here: https://help.hotjar.com/hc/en-us/articles/360026487854-16th-July-2019-Recordings-getting-cut-off-early
Posted Jul 16, 2019 - 11:26 UTC

Investigating

We're currently looking into an issue that is affecting recordings.
Posted Jul 16, 2019 - 11:04 UTC