Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Incorrect charges and invoice amounts for some accounts

Incident Report for Hotjar

Resolved

The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360035618713-10th-September-2019-Incorrect-charges-and-invoice-amounts
Posted Sep 10, 2019 - 16:35 UTC

Monitoring

Our engineers have released a fix for this issue and are currently monitoring to ensure there are no more occurrences.
Posted Sep 10, 2019 - 15:46 UTC

Identified

We’ve identified the issue with incorrect charges and invoices. Our engineers are working to resolve it: https://help.hotjar.com/hc/en-us/articles/360035618713-10th-September-2019-Incorrect-charges-and-invoice-amounts
Posted Sep 10, 2019 - 14:33 UTC

Investigating

We’re currently investigating an issue with customers being charged twice or receiving incorrect amounts in their invoices and our engineers are working to resolve it
Posted Sep 10, 2019 - 14:09 UTC
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