Hotjar Service Status
This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.
Report an issue
Incorrect charges and invoice amounts for some accounts
Incident
Report for Hotjar
Resolved
The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360035618713-10th-September-2019-Incorrect-charges-and-invoice-amounts
Monitoring
Our engineers have released a fix for this issue and are currently monitoring to ensure there are no more occurrences.
Identified
We’ve identified the issue with incorrect charges and invoices. Our engineers are working to resolve it: https://help.hotjar.com/hc/en-us/articles/360035618713-10th-September-2019-Incorrect-charges-and-invoice-amounts
Investigating
We’re currently investigating an issue with customers being charged twice or receiving incorrect amounts in their invoices and our engineers are working to resolve it