Survey response e-mails and Zaps not working

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Incident Report for Hotjar

Postmortem

On 5th May at 13:47 UTC our engineers identified an issue with notifications of survey responses not being sent.

What happened?

For a period of approximately 10 minutes, no notifications were sent for Survey Responses to Slack, E-mail, or Zapier.

Why did this issue occur?

A product update caused a minor outage, resulting in the notification tasks not working. The update was reverted immediately, which restored full functionality.

What will we do to prevent this from happening in the future?

We will hold an internal postmortem and update this report later.

Posted May 05, 2021 - 14:34 UTC

Resolved

Hotjar engineers discovered that notifications for Survey Responses weren't being made to Zapier, Slack, and e-mail. The issue was resolved in approximately 10 minutes.

Posted May 05, 2021 - 11:46 UTC