Customers unable to change plans or modify subscription

Incident Report for Hotjar

Resolved

Braintree have resolved the payment processing issue and we should now be able to process payments normally again. See our incident report at https://help.hotjar.com/hc/en-us/articles/360024606434-13th-June-2019-Unable-to-change-plans-modify-subscriptions-or-process-payments

Posted Jun 13, 2019 - 12:33 UTC

Identified

Our payment provider, Braintree, is affected by a temporary outage prevent customers from:
* changing plans
* modifying subscriptions
* making any payments to Hotjar

We will keep this page updated as this incident is resolved.

Your website is not affected and other uses of Hotjar will be unaffected.

Posted Jun 13, 2019 - 09:47 UTC