To recap, on August 7, 2023, from 4:00 pm to 7:00 pm UTC, we were experiencing an unusually high backlog in the session processing service. Session capture was reduced to about half of the traffic during this time.
The backlog in processing has been cleared, but session capture will adjust throughout the day as we recalculate sampling from the traffic we detect on your site.
Thank you for your patience while we worked on this!
Posted Aug 08, 2023 - 09:50 UTC
Monitoring
We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
Posted Aug 07, 2023 - 18:57 UTC
Identified
We've identified the root cause of this incident, and a fix is being developed!
We'll post an update to let you know when we're deploying and monitoring the fix.
Thanks again for bearing with us!
Posted Aug 07, 2023 - 17:37 UTC
Investigating
We're investigating an issue where recordings take longer than usual to show up in insights for some sites due to a backlog in processing sessions.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.