Next/Previous Recording buttons appear disabled

Incident Report for Hotjar

Postmortem

What happened?
On March 15, 2022, at 15:15 UTC we deployed a change that caused the recordings player next and previous buttons to be disabled, also affecting the autoplay functionality.

Why did this issue occur?
During a code deployment, a bug was accidentally introduced, causing the next/previous player buttons to appear disabled.

What will we do to prevent this from happening in the future?
We will hold an internal postmortem to establish any relevant follow-up actions.

Posted Mar 16, 2022 - 09:58 UTC

Resolved

The issue has been resolved. Thank you for hanging in there with us!

Posted Mar 16, 2022 - 09:55 UTC

Monitoring

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again. Thanks for your patience!

Posted Mar 16, 2022 - 09:23 UTC

Investigating

We're currently investigating an issue with Recording playback controls, including Autoplay, not working for users.

Our engineers are working to fix the issue as soon as possible and we'll post any updates to status.hotjar.com. Thanks for bearing with us!

Posted Mar 15, 2022 - 20:26 UTC