Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue
Issue affecting sites using a Promise Polyfill
Incident Report for Hotjar
We have resolved the issue identified earlier today. The issue may have occurred on websites using a Promise polyfill and which used the Promise functionality in their code base.

The full incident report regarding this can be found here:

If you have any more issues, please contact
Posted Sep 26, 2019 - 16:48 UTC
We have deployed a fix for the issue and are monitoring it now. More details will be posted shortly.
Posted Sep 26, 2019 - 16:35 UTC
We have detected an issue in the Hotjar script which may be affecting sites that rely on a Promise Polyfill. Our engineers have identified the cause and are working on a fix now.
Posted Sep 26, 2019 - 15:48 UTC
This incident affected: Websites (Site scripts (tracking code)).