Hotjar Service Status
This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.
Report an issue
Issue affecting sites using a Promise Polyfill
Incident
Report for Hotjar
Resolved
We have resolved the issue identified earlier today. The issue may have occurred on websites using a Promise polyfill and which used the Promise functionality in their code base.
The full incident report regarding this can be found here:
https://help.hotjar.com/hc/en-us/articles/360036454593-26th-September-2019-Tracking-Code-interfering-with-websites
If you have any more issues, please contact support@hotjar.com.
The full incident report regarding this can be found here:
https://help.hotjar.com/hc/en-us/articles/360036454593-26th-September-2019-Tracking-Code-interfering-with-websites
If you have any more issues, please contact support@hotjar.com.
Monitoring
We have deployed a fix for the issue and are monitoring it now. More details will be posted shortly.
Identified
We have detected an issue in the Hotjar script which may be affecting sites that rely on a Promise Polyfill. Our engineers have identified the cause and are working on a fix now.
This incident affected: Websites (Site scripts (tracking code)).