Multiple JavaScript errors in Insights

Incident Report for Hotjar

Postmortem

What happened?
On February 11th, 2022, at 8:59 UTC, we identified an issue that caused multiple JavaScript errors to show up in Insights when users navigate to areas like Settings or User Lookup.

Why did this issue occur?
During code deployment, a bug was accidentally introduced that caused the errors to show up in Insights.

What will we do to prevent this from happening in the future?
We will hold an internal postmortem to establish any relevant follow-up actions.

Posted Feb 11, 2022 - 13:55 UTC

Resolved

The issue has been resolved. Thank you for your patience!

Posted Feb 11, 2022 - 10:02 UTC

Monitoring

Our engineers deployed a fix and are monitoring the situation to make sure everything is working smoothly again.

Posted Feb 11, 2022 - 09:43 UTC

Update

During a deployment, a bug was introduced, causing errors to show up in Insights. We’ve identified the issue and our engineers are working to resolve it.

Posted Feb 11, 2022 - 09:42 UTC

Investigating

We’re currently investigating an issue with multiple JavaScript errors showing up in Insights. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted Feb 11, 2022 - 09:18 UTC