Site Settings Page Doesn't Load

Incident Report for Hotjar

Postmortem

What happened?
From 3:57PM UTC (Dec 8) to 20:21PM UTC ( Dec 9) users didn’t have access to their Site Settings. They were instead presented with a blank page.

Why did this issue occur?
During a code deploy, a bug was accidentally introduced, causing the Site Settings page to not load.

What will we do to prevent this from happening in the future?
We will hold an internal postmortem to establish any relevant follow-up actions.

Posted Dec 11, 2021 - 03:04 UTC

Resolved

The issue has been resolved. Thanks again for your patience!

Posted Dec 08, 2021 - 23:35 UTC

Monitoring

We mitigated the incident at 10:19 UTC+2 and a permanent fix was deployed now. Our engineers are monitoring the situation to make sure everything is working smoothly again.

Posted Dec 08, 2021 - 21:19 UTC

Identified

During a deploy a bug was introduced, causing the Site Settings page to not load. We’ve identified the issue and our engineers are working to resolve it.

Posted Dec 08, 2021 - 20:06 UTC

Investigating

We’re currently investigating an issue with the Site Settings page not loading. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted Dec 08, 2021 - 19:15 UTC