Minor issue with Hotjar Dashboard

Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Incident Report for Hotjar

Postmortem

On 2020-03-18 at 06:16 UTC our engineers identified an issue with the Hotjar dashboard. The dashboard was reporting that your Hotjar Tracking Code is not installed.

What happened?

For a small number of users, the Hotjar Dashboard incorrectly displayed the Tracking Code as not installed. The Hotjar App stayed operational and data collection wasn’t affected. User websites were also not affected.

Why did this issue occur?

We released a change to make the Tracking Code Verification checking more performant. Doing this introduced a caching issue that, in some cases, reported that the Hotjar Tracking Code wasn’t installed.

What will we do to prevent this from happening in the future?

We will be improving our test coverage to prevent and detect similar issues from happening in the future. We’ll also be carrying out an internal post-mortem regarding this incident.

Posted Mar 18, 2020 - 19:53 UTC

Resolved

The issue has been resolved. Thank you for your patience!

Posted Mar 18, 2020 - 19:50 UTC

Monitoring

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.

Posted Mar 18, 2020 - 19:31 UTC

Identified

We've identified an issue with the Hotjar dashboard. The dashboard may report that your Hotjar Tracking Code is not installed. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted Mar 18, 2020 - 18:53 UTC

This incident affected: Application (insights.hotjar.com).