Permissions issues for modifying Hotjar settings and loading Insights data

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!

Posted Dec 12, 2023 - 15:22 UTC

Monitoring

This issue affected Engage, Dashboards, and Ask widgets (Surveys & Feedback).

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

Posted Dec 12, 2023 - 14:27 UTC

Update

Update: This issue has had a wider effect than just Engage, and we are still working on it.

Posted Dec 12, 2023 - 14:20 UTC

Investigating

We're investigating an issue with the Project page in Interviews for Engage, which is not loading in Insights.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Posted Dec 12, 2023 - 13:29 UTC

This incident affected: Application (insights.hotjar.com).