Insights crashing in Recordings list

Incident Report for Hotjar

Resolved

This issue is now resolved. Thanks for bearing with us!

Posted Sep 26, 2022 - 10:04 UTC

Monitoring

We have deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

Posted Sep 26, 2022 - 09:34 UTC

Identified

Our engineers have identified the root cause and are working on resolving this issue. Thanks for your patience!

Posted Sep 26, 2022 - 09:14 UTC

Investigating

We are currently investigating an issue where some users are experiencing the browser crashing when in the Recordings list.
We will post further updates as we learn more. Thanks for bearing with us!

Posted Sep 26, 2022 - 09:01 UTC