Heatmap Screenshots Not Loading

Incident Report for Hotjar

Resolved

This issue is now resolved! Thanks for your patience.

Posted Dec 23, 2022 - 10:09 UTC

Monitoring

We've deployed a fix for this issue, and we're monitoring to ensure that the fix has worked. Thanks for bearing with us, and our apologies for the trouble if you were affected!

Posted Dec 23, 2022 - 09:59 UTC

Identified

We've identified the problem that's causing the Heatmap screenshot jobs to be stuck in processing. We're working on a fix!

Posted Dec 23, 2022 - 09:54 UTC

Investigating

We are experiencing an issue where Heatmap screenshots are stuck in a perpetual loading state for some users. Please bear with us while we investigate!

Posted Dec 23, 2022 - 09:19 UTC