Incident Report - Heatmaps not accessible to some users

Incident Report for Hotjar

Resolved

This incident has been resolved.
Posted Aug 18, 2017 - 09:26 UTC

Monitoring

The heatmap issue has been fixed, but we are monitoring closely to ensure it's fully resolved.
Posted Aug 18, 2017 - 05:53 UTC

Investigating

The heatmap list is currently not working for some users due to an issue on some instances. We are working to resolve the issue.
Posted Aug 18, 2017 - 05:50 UTC