Intermittent errors during ingestion

Incident Report for Hotjar

Resolved

The incident has been resolved. Thank you for bearing with us.

Posted Jun 29, 2022 - 13:08 UTC

Monitoring

We've determined that the issue was caused by an incident affecting a third-party supplier, AWS.
We are monitoring the situation to make sure everything is working smoothly again. We’ll send another update soon to confirm whether the incident is resolved. Thanks for your patience!

Posted Jun 29, 2022 - 12:51 UTC

Identified

We've identified an issue that caused intermittent errors when submitting data to our ingestion nodes, causing a temporary decrease in session capture.
Our engineers are working to resolve the issue. Thank you for your patience!

Posted Jun 29, 2022 - 09:27 UTC