Heatmaps taking new screenshots automatically

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!
Posted Sep 27, 2023 - 12:51 UTC

Monitoring

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

Thank you so much for your patience while we've been working on this!
Posted Sep 27, 2023 - 08:24 UTC

Identified

We've identified the root cause of this incident, and we're working on getting it fixed.

Thanks again for bearing with us!
Posted Sep 26, 2023 - 14:47 UTC

Investigating

We're investigating an issue where Heatmaps are taking new screenshots, which can cause increased latency.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!
Posted Sep 26, 2023 - 14:25 UTC