Recording thumbnails are taking longer than usual to generate

Incident Report for Hotjar

Resolved

This incident has been resolved. We've reset the service used to generate these recording thumbnails and they look to be working well.

Thanks again for your understanding - please let us know if you can still see any faults!

Posted Aug 01, 2023 - 11:12 UTC

Investigating

We've declared an incident to investigate reports of customer Recording thumbnail images either taking much longer to appear, or not generating at all. Our incident response team is investigating together, and we'll post more updates here as we have them.

Thanks for your understanding so far!

Posted Aug 01, 2023 - 11:00 UTC

This incident affected: Application (insights.hotjar.com).