Embedded Survey impressions being overcounted

Incident Report for Hotjar

Resolved

We have deployed a fix and it has worked.

While this issue will not occur going forward, it is not possible to correct any existing data for impressions on the Performance tab.

Thanks so much for bearing with us while we investigated and resolved this!

If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center. Thanks!

Posted Oct 04, 2023 - 16:28 UTC

Investigating

We’ve identified an issue when counting impressions for Embedded Surveys.

Due to this bug, we were collecting impressions in cases where the Embedded Survey was not shown because the configured parent selector was not on the page.

We’re working on developing a fix and hope to share more news soon.

We’ll post another update to this page once we’ve deployed the fix, and we’re monitoring it to check it’s resolved the fault.

Thanks for bearing with us!

Posted Oct 04, 2023 - 16:07 UTC