Hotjar Service Status
This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.
Report an issue
Heatmap processing delayed
Incident
Report for Hotjar
Resolved
This incident has been resolved.
Monitoring
Our engineers have finished repairing Heatmaps affected by this issue.
Update
We are continuing to work on a fix for this issue. Heatmap creation and retakes of screenshots are now working as normal. We are now working to ensure Heatmaps created or updated yesterday are correct.
Update
Due to retroactively fixing Heatmaps affected by the issue, newly created Heatmaps and screenshot retakes of existing Heatmaps are expected to be delayed until 23:00 UTC.
Update
Our engineers deployed a fix at 13:35 UTC which means that no new Heatmaps will exhibit the issue. They're now working on retroactively fixing any existing Heatmaps affected.
Identified
We’ve identified the issue with Heatmap clicks not being attributed correctly to some elements, and our engineers are working to resolve it.
Investigating
We’re currently investigating an issue with Heatmap clicks not being attributed correctly to certain elements.
Our engineers are working to resolve it.
Our engineers are working to resolve it.
This incident affected: Application (Heatmaps).