Our engineers have finished repairing Heatmaps affected by this issue.
Posted Nov 20, 2019 - 15:05 UTC
We are continuing to work on a fix for this issue. Heatmap creation and retakes of screenshots are now working as normal. We are now working to ensure Heatmaps created or updated yesterday are correct.
Posted Nov 20, 2019 - 09:00 UTC
Due to retroactively fixing Heatmaps affected by the issue, newly created Heatmaps and screenshot retakes of existing Heatmaps are expected to be delayed until 23:00 UTC.
Posted Nov 19, 2019 - 16:48 UTC
Our engineers deployed a fix at 13:35 UTC which means that no new Heatmaps will exhibit the issue. They're now working on retroactively fixing any existing Heatmaps affected.
Posted Nov 19, 2019 - 14:09 UTC
We’ve identified the issue with Heatmap clicks not being attributed correctly to some elements, and our engineers are working to resolve it.
Posted Nov 19, 2019 - 12:11 UTC
We’re currently investigating an issue with Heatmap clicks not being attributed correctly to certain elements.