Intermittent Performance Issues

Incident Report for Hotjar

Resolved

Monitoring has confirmed that the issue has been resolved at this point.

Posted Apr 18, 2018 - 20:47 UTC

Monitoring

We believe we have identified the issue and deployed a fix for it. Our engineers will be monitoring over the next few hours to confirm.

Posted Apr 18, 2018 - 18:29 UTC

Update

Our engineers are testing a fix for the issue which will require a downtime of approximately 5 minutes, beginning now.

Posted Apr 18, 2018 - 17:53 UTC

Investigating

Beginning at approximately 12:50PM UTC, Hotjar services have been experiencing intermittent performance issues due to problems with our datastore, for ~10 minutes every hour. Engineers are currently investigating. No data loss is expected.

Posted Apr 18, 2018 - 16:37 UTC