Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue
Data older than 24h unavailable for all features
Incident Report for Hotjar
Resolved
The issue has been resolved! Thank you all so much for your patience while we looked into this.
Posted Sep 09, 2021 - 07:58 UTC
Monitoring
Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Posted Sep 08, 2021 - 16:58 UTC
Update
We have an ongoing incident where most data older than 24 hours for all features is inaccessible for all customers.

We’re working at the highest priority to retrieve this data and you can follow updates that we apply to our status page here
Posted Sep 08, 2021 - 11:27 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 08, 2021 - 11:12 UTC
Update
We've identified the cause of the issue affecting Recordings, but in an update from the previous status, it's possible most features on Hotjar are affected by this issue, not just Recordings. Our engineers are continuing to work on the issue to resolve it.
Posted Sep 08, 2021 - 10:50 UTC
Update
We're currently investigating an issue with Recordings, where Recordings older than 24 hours are not accessible for certain users. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for your patience!
Posted Sep 08, 2021 - 10:31 UTC
Investigating
We're currently investigating an issue with Recordings, where Recordings are not accessible for certain users. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for your patience!
Posted Sep 08, 2021 - 10:25 UTC