Funnels not being populated with new data

Incident Report for Hotjar

Resolved

All data has now been processed and is available for the funnels.
To make your funnels include all data, simply edit the funnel and click "Save and Close".
This will trigger reprocessing which will include all the data.

Sorry for the inconvenience.
Posted Feb 21, 2018 - 14:07 UTC

Update

We have implemented a fix and verified that it works. We are now processing all the historical data to bring funnels up to speed.
Posted Feb 17, 2018 - 15:51 UTC

Update

We have identified the root cause of the problem and are working on a fix. The issue was a bit more complex than we initially thought. Rest assured that no data has been lost.
Posted Feb 16, 2018 - 18:39 UTC

Identified

We've found a problem with our recent upgrade of a dependency that is causing issues with our funnel processing. We're working on a fix for this and are hoping to have it deployed soon.
Posted Feb 16, 2018 - 16:31 UTC

Investigating

Hotjar funnels are currently not generating new data. Engineers are currently investigating.
Posted Feb 16, 2018 - 11:46 UTC