Network issues preventing inbound traffic

Incident Report for Hotjar

Resolved

From roughly 12:01 UTC, to 12:05 UTC we had an issue which was preventing traffic from reaching Hotjar servers. This was caused by a network change our engineers were trying and quickly identified and reverted. Due to this absence of traffic, servers were afterwards overwhelmed and service was operating with elevated error rates and latencies for roughly the next 15 minutes. Hotjar is now back up and operating normally.

Posted Feb 08, 2018 - 12:40 UTC