Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue

Heatmaps view not loading

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!

Posted Sep 22, 2023 - 12:37 UTC

Identified

The fix that we released has not resolved the issue. We will continue to investigate.

Thanks for bearing with us!

Posted Sep 22, 2023 - 10:23 UTC

Monitoring

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

Posted Sep 22, 2023 - 09:23 UTC

Identified

We've identified the root cause of this incident, and a fix is being developed.

We'll post an update to let you know when we're deploying and monitoring the fix.

Thanks again for bearing with us!

Posted Sep 22, 2023 - 08:41 UTC

Investigating

We're investigating an issue with Heatmaps view not loading correctly in some cases.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Posted Sep 22, 2023 - 08:34 UTC