Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue

Major outage

Incident Report for Hotjar

Postmortem

You can find the postmortem for this incident here: https://status.hotjar.com/incidents/c0m2qqfxxw62

Posted Feb 20, 2020 - 11:04 UTC

Resolved

The issue has now been resolved.
Posted Feb 17, 2020 - 15:36 UTC

Monitoring

Our engineers have released a fix for this issue and are currently monitoring it.
Posted Feb 17, 2020 - 14:46 UTC

Identified

We’ve identified the cause of the major outage and our engineers are working to resolve it. Our engineers are currently restoring access to one of our data stores.
Posted Feb 17, 2020 - 13:46 UTC

Update

We're currently investigating a major outage to all Hotjar features. We have temporarily put the Hotjar app into maintenance mode. Data collection is currently paused.
Posted Feb 17, 2020 - 13:06 UTC

Investigating

We're currently investigating an issue with recordings and our engineers are working to resolve it.
Posted Feb 17, 2020 - 12:53 UTC
This incident affected: Application (insights.hotjar.com) and Websites (Site scripts (tracking code)).