Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Major outage
Incident Report for Hotjar

You can find the postmortem for this incident here:

Posted Feb 20, 2020 - 11:04 UTC

The issue has now been resolved.
Posted Feb 17, 2020 - 15:36 UTC
Our engineers have released a fix for this issue and are currently monitoring it.
Posted Feb 17, 2020 - 14:46 UTC
We’ve identified the cause of the major outage and our engineers are working to resolve it. Our engineers are currently restoring access to one of our data stores.
Posted Feb 17, 2020 - 13:46 UTC
We're currently investigating a major outage to all Hotjar features. We have temporarily put the Hotjar app into maintenance mode. Data collection is currently paused.
Posted Feb 17, 2020 - 13:06 UTC
We're currently investigating an issue with recordings and our engineers are working to resolve it.
Posted Feb 17, 2020 - 12:53 UTC
This incident affected: Application (, Heatmaps, Recordings, Funnels, Forms, Incoming Feedback, Polls, Surveys) and Websites (Site scripts (tracking code)).