Heatmaps/Feedback response screenshots being taken without styling

Incident Report for Hotjar

Resolved

Our fix worked and things are back to normal with screenshotting.

Posted Apr 19, 2019 - 11:12 UTC

Monitoring

We've applied a fix for the issue, we're monitoring it at the moment.

Posted Apr 19, 2019 - 10:58 UTC

Identified

We've identified the issue and are working on a fix.

Posted Apr 19, 2019 - 10:49 UTC

Investigating

We are currently investigating an uptick in the amount of screenshots being taken without the correct CSS styles applied. We'll post more as we have it.

Posted Apr 19, 2019 - 10:36 UTC

This incident affected: Application (insights.hotjar.com).