Missing funnel data for December 12th.

Incident Report for Hotjar

Resolved

All funnel data has been restored. We apologise for any inconvenience this has caused. The engineering team will be working on improving the way funnels are processed to avoid this issue reoccuring in the future.

Posted Dec 16, 2016 - 09:08 UTC

Identified

We've identified the issue that caused this. No data was lost. Our engineers are running a script to re-import all missing data and we expect the process to be completed within 24 hours.

Posted Dec 14, 2016 - 23:20 UTC

Investigating

Some users are reporting that no funnel data is appearing in their reports when viewing data for December 12th. Our engineers are investigating the issue and we'll be posting an update the moment we have more information.

Posted Dec 14, 2016 - 08:09 UTC