Hotjar Insights is offline

Incident Report for Hotjar

Resolved

We’ve validated the deployed fix has worked, and we’re closing this incident.

Hotjar Insights is up and running again!

Thanks so much for bearing with us while we investigated and resolved this. We’re sorry for the trouble as well.

If you don’t think the incident is resolved, or you still see problems on your end, please raise a ticket through our Help Center. Thanks!
Posted Jul 21, 2023 - 12:17 UTC

Monitoring

We’ve deployed the fix we mentioned earlier - we’re now monitoring the deployment to check it’s resolved the fault!

We’ll check in again to let you know when the incident’s resolved.
Posted Jul 21, 2023 - 11:34 UTC

Investigating

We received reports that Hotjar Insights is unavailable for all users - we quickly declared this incident to investigate the error.

We’ve identified the root cause for the incident, and determined that session ingestion for customer Tracking Codes is also degraded.

We’re working on developing a fix and hope to share more news soon!

We’ll post another update to this page once we’ve deployed the fix, and we’re monitoring it to check it’s resolved the fault.

Thanks for bearing with us!
Posted Jul 21, 2023 - 10:55 UTC
This incident affected: Application (insights.hotjar.com).