Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Permission error when playing Recordings
Incident Report for Hotjar
Resolved
Following a previous incident, a limited number of users were able to see in their Recordings list several previously deleted Recordings, that would cause the error when attempting to play them.
Posted Jan 14, 2022 - 10:27 UTC
Monitoring
Our engineers identified the issue is related to a cache problem caused by a previous incident. We are monitoring the situation to make sure everything is working smoothly again.
Posted Jan 14, 2022 - 10:07 UTC
Investigating
We’re currently investigating an issue with a limited number of users experiencing a permission error when trying to play specific Recordings.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Posted Jan 14, 2022 - 09:19 UTC