Error when creating an account

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!

Posted Jun 30, 2023 - 17:10 UTC

Monitoring

We’ve deployed the fix we mentioned earlier - we’re now monitoring the deployment to check it’s resolved the fault!

We’ll check in again to let you know when the incident’s resolved.

Posted Jun 30, 2023 - 15:07 UTC

Identified

We’ve declared an incident to investigate reports of not being able to create an account. We’ve formed an incident response team and they’re investigating this together.

We've since identified the root cause, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

Posted Jun 30, 2023 - 14:34 UTC