User Attributes page not accessible

Incident Report for Hotjar

Postmortem

What happened?
On August 30, 9:10 AM UTC, we've identified an issue with users not being able to access the User Attributes page.
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Why did this issue occur?
It occurred due to a bug on our end. Once found out, the issue was fixed by a deployment.

What will we do to prevent this from happening in the future?
We will hold an internal postmortem to establish any relevant follow-up actions.

Posted Aug 30, 2021 - 10:29 UTC

Resolved

The issue has been resolved! Thank you for bearing with us!

Posted Aug 30, 2021 - 10:07 UTC

Update

Our engineers have fixed the issue and are monitoring the situation to make sure everything is back to normal again. Thanks for your patience!

Posted Aug 30, 2021 - 09:27 UTC

Identified

We've identified the issue with our User Attributes page and our engineers are working to resolve it!

Posted Aug 30, 2021 - 09:00 UTC

Investigating

We're currently investigating an issue with our User Attributes page. Our engineers are working to fix the issue as soon as possible and we'll post any updates to status.hotjar.com. Thanks for hanging in there with us!

Posted Aug 30, 2021 - 08:30 UTC