Issue with sites running Magento

Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Incident Report for Hotjar

Resolved

We have determined this issue is caused by a bug in Magento which was fixed in v2.3.1. We will investigate the possibility of fixing this for customers on older versions of Magento.

Posted Oct 09, 2019 - 09:28 UTC

Investigating

We are investigating reports that websites running Magento and which use the Hotjar tracking script are not working correctly. Our engineers are working to resolve it.

Posted Oct 09, 2019 - 08:52 UTC

This incident affected: Websites (Site scripts (tracking code)).