Slow data processing

Incident Report for Hotjar

Resolved

The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360008346954-22nd-August-2018-Delayed-data-processing

Posted Aug 23, 2018 - 13:40 UTC

Monitoring

Our team has released a fix for this issue and are currently monitoring it. Recordings can now be deleted again.

Posted Aug 23, 2018 - 12:31 UTC

Update

In order to restore service as soon as possible we have temporarily disabled the ability to delete recordings. We will restore this functionality as soon as possible.

Posted Aug 22, 2018 - 20:54 UTC

Identified

The issue has been identified and our engineers are working to resolve the problem.

Posted Aug 22, 2018 - 18:54 UTC

Investigating

We are currently investigating an issue with delayed processing of data from websites.

Posted Aug 22, 2018 - 18:40 UTC

This incident affected: Application (insights.hotjar.com).