Survey List Filtering erroring

Incident Report for Hotjar

Postmortem

On Jun 16, 2021 at 12:48 UTC our engineers identified an issue with Survey Filtering.

What happened?

With the right combination of filters, the filter operation would silently fail, producing error 500 in our backend.

Why did this issue occur?

The issue occurred due to a change introduced to Survey filtering.

What will we do to prevent this from happening in the future?

We will hold an internal postmortem and update this report later.

Posted Jun 16, 2021 - 13:13 UTC

Resolved

The issue has been resolved. Thank you for your patience!

Posted Jun 16, 2021 - 13:12 UTC

Update

The issue has been resolved. Thank you for your patience!

Posted Jun 16, 2021 - 13:06 UTC

Update

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.

Posted Jun 16, 2021 - 13:01 UTC

Update

We’ve identified the issue with Survey List Filtering and our engineers are working to resolve it. Thanks for bearing with us!

Posted Jun 16, 2021 - 12:20 UTC

Investigating

We’re currently investigating an issue with Survey List Filtering. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted Jun 16, 2021 - 12:15 UTC