Plan changes not reflected in Insights

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!
Posted Oct 19, 2023 - 12:24 UTC

Monitoring

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
Posted Oct 19, 2023 - 11:54 UTC

Identified

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
Posted Oct 19, 2023 - 11:46 UTC

Investigating

We're investigating an issue with plan changes not updating feature access in Insights.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!
Posted Oct 19, 2023 - 11:28 UTC