On 2020-05-07 at 7:30 UTC our engineers identified an issue with the Sign up with Google button.
Some users attempting to sign up to Hotjar with the Sign up with Google button would have been unable to signup after step 4.
On clicking the Start Using Hotjar button at the end of sign up, users will have seen a spinner and then signup would fail.
Why did this issue occur?
On 2020-05-06 at about 15:45 UTC, we released a new Sign up with Google experience. For a subset of users of this new feature, we encountered an issue that would prevent these users from signing up for Hotjar.