Data processing delay

Incident Report for Hotjar

Resolved

The incident has now been resolved. Full report is here: https://help.hotjar.com/hc/en-us/articles/360008533314-29th-August-2018-Data-processing-slowdown

Posted Aug 29, 2018 - 18:03 UTC

Monitoring

Our team has released a fix for this issue and are currently monitoring it to ensure it does the trick.

Posted Aug 29, 2018 - 10:02 UTC

Identified

The issue has been identified and we're working on a fix.

Posted Aug 29, 2018 - 09:41 UTC

Investigating

We are currently investigating an issue with delayed processing of data from websites. We will post with more information as the investigation continues.

Posted Aug 29, 2018 - 09:05 UTC

This incident affected: Application (insights.hotjar.com).