System down due to caching issue

Incident Report for Hotjar

Resolved

After monitoring the fix we're happy that everything is back to normal. We're working on a long-term fix for this issue that will be implemented in the near future to prevent any recurrences.

Posted Feb 20, 2018 - 18:27 UTC

Monitoring

We've implemented the fix to the cache and are monitoring to make sure that everything continues to function as expected.

Posted Feb 20, 2018 - 18:05 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 20, 2018 - 17:56 UTC

Investigating

We are currently experiencing an issue due to a problem with one of our caching services. Engineers are currently addressing the issue.

Posted Feb 20, 2018 - 17:49 UTC