Heatmap screenshots are not processing

Incident Report for Hotjar

Resolved

This incident is now resolved. Heatmap screenshots are processing successfully. Thanks for your patience!

Posted Jun 01, 2023 - 15:40 UTC

Identified

We've discovered an issue where new Heatmap screenshots are failing to process for all customers. Retaking screenshots that were generated successfully before the incident, is still possible.
Our engineers have identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

Posted Jun 01, 2023 - 14:49 UTC