Highlight clips aren't processing

Incident Report for Hotjar

Resolved

The incident has been resolved. Thank you for bearing with us.

Posted May 31, 2022 - 10:44 UTC

Monitoring

A fix has been deployed and Highlight clips are now processing correctly. We are monitoring the situation to make sure everything is working smoothly again. We’ll send another update soon to confirm whether the incident is resolved. Thanks for your patience!

Posted May 31, 2022 - 10:18 UTC

Identified

We’ve identified the issue and our engineers are working to resolve it. Thanks for your patience!

Posted May 31, 2022 - 10:10 UTC

Investigating

We're currently investigating an issue where Highlight clips aren't processing (no data has been lost). Our engineers are working to fix the issue and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted May 31, 2022 - 09:39 UTC

This incident affected: Application (insights.hotjar.com).