New customers are unable to access Hotjar Engage from Insights

Incident Report for Hotjar

Resolved

This incident is now resolved. New customers are now able to access Engage from their Insights Dashboard. Thanks for bearing with us!

Posted Mar 27, 2023 - 08:11 UTC

Investigating

We've received reports of some users not being able to access Hotjar Engage from their Insights Overview page. We've declared an incident so we can investigate and determine next steps.

We'll post further updates to this incident as we have them - thanks for bearing with us!

Posted Mar 27, 2023 - 07:46 UTC

This incident affected: Application (insights.hotjar.com).