The issue started around the 18th of July and caused some Survey responses to be missing visitor data. Hotjar wasn't able to save if the visitor to the site agreed to process their personal data (consent) or not, which affected the collection of User Attributes and attaching Recordings to the Survey responses. The actual text of responses wasn't affected.
As less data was collected, GDPR-related policies aren't affected.
We've deployed a fix and this incident is now resolved. Thanks for bearing with us!
Posted Aug 25, 2023 - 15:34 UTC
Investigating
We've identified an issue where the majority of Survey responses are missing visitor data. Our engineers have found the root cause and a fix is being developed!
We'll post an update when we're deploying and monitoring the fix. Thanks for bearing with us!
Posted Aug 25, 2023 - 14:03 UTC
This incident affected: Application (insights.hotjar.com, Ingestion).