Some feedback screenshots are failing

Incident Report for Hotjar

Resolved

This issue has now been resolved. Thank you for your patience!
Posted Mar 30, 2023 - 10:27 UTC

Monitoring

We have released a fix for this issue and we're monitoring the situation.

Thanks for bearing with us!
Posted Mar 30, 2023 - 09:36 UTC

Identified

We've identified the root cause of this incident, and a fix is being developed.

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
Posted Mar 30, 2023 - 08:26 UTC

Investigating

We've become aware of an issue where a small number of screenshots for feedback responses have been failing. We've declared an incident so we can investigate and determine next steps.

We'll post further updates to this incident as we have them - thanks for bearing with us!
Posted Mar 30, 2023 - 08:17 UTC
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