Website and dashboard down

Incident Report for Hotjar

Resolved

This incident has been resolved.

Posted Apr 09, 2023 - 19:10 UTC

Monitoring

We've seen an unusually high number of requests from 16:50 UTC to 18:15 UTC. We've mitigated impact but will continue monitoring.
All your data from this period will be available.

Posted Apr 09, 2023 - 18:48 UTC

Update

We are continuing to investigate the issue. The main website is still unavailable, but we see insights.hotjar.com recovering.

Posted Apr 09, 2023 - 17:52 UTC

Investigating

We're investigating an issue with our website being down.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Thanks for bearing with us!

Posted Apr 09, 2023 - 17:10 UTC

This incident affected: Application (insights.hotjar.com) and Websites (Website (www.hotjar.com)).